Brianna Zeno
San Diego
Summary
An enthusiastic and responsible employee with a strong background in providing exceptional customer service. Eager to learn and contribute to any work environment, I am team-oriented and coachable with a strong ability to handle a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Barback
Malibu Farm
04.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted in setting up and breaking down bar area for special events.
Barista
the Espresso Lab
02.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Hostess
Rabbit Hole Brewing
09.2023 - 04.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Shift Lead/Barista
Dutch Bros
03.2022 - 08.2023
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, consistently meeting safety standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Manager/ Service Writer
Suds Bros Car Wash
09.2020 - 10.2021
- Responsible for all opening and closing tasks
- Responsible for all cash transactions and reconciliations at the end of the day
- Delegated tasks to other team members
- Required to work independently
Education
Associates - Pre-nursing
San Diego Mesa College
San Diego, CA05-2025
High School Diploma -
Bear River High School
Grass Valley, CA06-2021
Skills
- Efficient multitasking
- Cleaning proficiency
- Fast-paced environment
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barback
Malibu Farm
04.2024 - Current
Barista
the Espresso Lab
02.2024 - 12.2024
Hostess
Rabbit Hole Brewing
09.2023 - 04.2024
Shift Lead/Barista
Dutch Bros
03.2022 - 08.2023
Manager/ Service Writer
Suds Bros Car Wash
09.2020 - 10.2021
Associates - Pre-nursing
San Diego Mesa College
High School Diploma -
Bear River High School
Similar Profiles
Grant BustaGrant Busta
Busser, Food Runner, Porter at Malibu FarmBusser, Food Runner, Porter at Malibu Farm
Lindsay TrogLindsay Trog
Server at Malibu FarmServer at Malibu Farm
Claudia Campos MartinsClaudia Campos Martins
Server at Malibu FarmServer at Malibu Farm