Brianna Ware
El Monte
Summary
Friendly and customer-focused professional with experience in hospitality, guest services, and retail. Skilled at creating positive customer experiences, managing fast-paced environments, and working collaboratively with team members. Strong communication, multitasking, and problem-solving abilities with a positive and professional attitude.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Host
Dave & Buster’s
Arcadia, CA
11.2024 - 11.2024
- Greeted guests with a friendly, welcoming attitude and created a positive first impression.
- Managed the waitlist, seated guests efficiently, and communicated accurate wait times.
- Maintained a clean, organized, and guest-ready host stand.
- Assisted guests with game card purchases and directed them to the correct areas.
- Answered questions about menu items, games, specials, and promotions.
- Coordinated with servers and bussers to maintain smooth table rotation and guest flow.
- Checked in birthday parties and large group reservations.
- Maintained a positive, energetic atmosphere by engaging with guests.
- Supported team members during peak hours to keep service running smoothly.
- Followed all safety and cleanliness guidelines.
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover during peak hours.
- Advised customers about special offerings and menu items to help drive sales.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cashier
Lowe’s Home Improvement
Pico Rivera, CA
01.2024 - 04.2024
- Processed customer transactions accurately using POS systems.
- Handled cash, credit, and debit transactions following company policies.
- Maintained a clean and organized checkout area.
- Upsold products and promotions to increase customer satisfaction.
- Assisted with stocking merchandise and maintaining inventory levels.
- Followed security procedures to prevent loss and ensure a safe environment.
- Operated cash register, processing customer transactions efficiently and accurately.
- Assisted customers with product inquiries, providing exceptional service and support.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and debit transactions while adhering to company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
Cosmetology - Cosmetology
Pasadena City College
Pasadena, CA01-2023
High School Diploma -
Ellen Ochoa Prep Academy of The Arts
Pico Rivera, CA01-2022
Skills
- Customer Service
- Positive and professional attitude
- Calm conflict resolution
- Communication
- Clear, polite communication
- Relaying information to servers/managers
- Teamwork
- Working with servers, bussers, and managers
- Helping coworkers during rushes
- Supporting parties & event check-ins
- Time Management
- Balancing walk-ins & reservations
- Seating quickly but thoughtfully
- Prioritizing during peak hours
- Adaptability
- Digital waitlist systems
Accomplishments
Managed guest waitlists efficiently during high-volume shifts to maintain smooth seating flow and positive guest experiences
Provided friendly and efficient customer service while handling transactions and resolving customer questions
Timeline
Host
Dave & Buster’s
11.2024 - 11.2024
Cashier
Lowe’s Home Improvement
01.2024 - 04.2024
Cosmetology - Cosmetology
Pasadena City College
High School Diploma -
Ellen Ochoa Prep Academy of The Arts