Brianna Valencia
Desert Hot Springs
Summary
Experienced in patient administration with background in managing medical records, scheduling appointments, and coordinating healthcare services. Strong organizational skills paired with ability to communicate effectively with patients and healthcare professionals. Demonstrated success in office operations for increased efficiency and patient satisfaction. Committed to maintaining confidentiality and compliance within healthcare settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Patient Administration Specialist
Eisenhower Medical Center
Palm Springs
12.2023 - Current
- Coordinated patient scheduling for appointments and procedures at Eisenhower Medical Center.
- Managed patient records using electronic health record systems effectively.
- Processed insurance verifications and authorizations for patient services promptly.
- Collaborated with medical staff to ensure seamless patient flow and communication.
- Updated and maintained accurate patient information in the hospital database daily.
- Confirmed patient information, collected copays and verified insurance.
Esthetician/Front Desk Receptionist
Donya Medical and Beauty Spa
Rancho Mirage
01.2023 - 11.2023
- Provided personalized skin care consultations to clients at a renowned medical and beauty spa.
- Educated clients on proper skincare routines and product usage for optimal results.
- Maintained cleanliness and organization of treatment rooms according to spa standards.
- Assisted in managing inventory of skincare products and supplies for efficient operations.
- Set up patient rooms and sterilized equipment.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Key Holder
Ann Taylor Retail
Palm Desert
02.2020 - 01.2023
- Assisted customers with product selection and provided personalized service.
- Managed store operations, including opening and closing procedures.
- Trained new staff on store policies and customer service standards.
- Handled cash register transactions and balanced cash drawers daily.
- Ensured a clean and organized sales floor for an optimal shopping experience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
Sales Associate
Lululemon
Cabazon
10.2019 - 02.2020
- Assisted customers in selecting appropriate athletic apparel and accessories.
- Maintained knowledge of Lululemon products and promotions for effective selling.
- Collaborated with team members to ensure a welcoming store environment.
- Processed transactions accurately using the point-of-sale system.
- Restocked merchandise on sales floor to enhance product visibility.
- Participated in team meetings to discuss sales strategies and customer feedback.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Skincare Specialist - Esthetician
International School of Beauty
Palm Desert, CA 01.2022 - 08.2022
Associate of Arts - Political Science
College of The Desert
Palm Desert, CA 08.2018 - 06.2020
Skills
- Patient scheduling
- Electronic health records
- Patient information management
- Fluent in Spanish
- Multitasking Abilities
- Attention to detail
- Time management
- HIPPA
Languages
Spanish
Native/ Bilingual
Timeline
Patient Administration Specialist
Eisenhower Medical Center
12.2023 - Current
Esthetician/Front Desk Receptionist
Donya Medical and Beauty Spa
01.2023 - 11.2023
Skincare Specialist - Esthetician
International School of Beauty
01.2022 - 08.2022
Key Holder
Ann Taylor Retail
02.2020 - 01.2023
Sales Associate
Lululemon
10.2019 - 02.2020
Associate of Arts - Political Science
College of The Desert
08.2018 - 06.2020