Brianna Trillo
San Diego
Summary
Customer-focused professional with extensive experience in hospitality, security, and administration. Proven skills in guest services and safety compliance, excelling in fast-paced environments. Bilingual in English and Spanish, demonstrating strong communication and organizational abilities. Committed to delivering exceptional service and support to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Security Officer
Tao Group Hospitality
Las Vegas
01.2022 - 06.2025
- Verified hundreds of guests IDs and conducted bag/entry checks to ensure compliance with age, venue, and safety regulations
- Monitored entrances, exits, and high-traffic areas to deter theft, altercations, and unauthorized access while maintaining a welcoming environment
- Responded swiftly to incidents, medical emergencies, and policy violations; prepared detailed incident reports and coordinated with management or law enforcement as needed
- Supported crowd control and guest safety during high-volume events, consistently upholding company standards, legal requirement, and exceptional customer service
Server
Denny's
Las Vegas
09.2021 - 09.2024
- Providing attentive and personalized service to 100+ customers per shift at a national chain restaurant ensuring a positive dining experience
- Demonstrated upselling techniques to increase revenue and enhance customer satisfaction
- Successfully resolved conflicts with professionalism, achieving 100% customer satisfaction
- Effectively managed tables, took orders, and delivered accurate orders in a timely manner
- Managed cash and credit card transactions accurately, reconciling payments at the end of each shift
Medical Scribe
Emergency Department And Pediatrics
Las Vegas
11.2015 - 03.2023
- Documented comprehensive patient histories, physical exams, diagnostic results, and treatment plans in real time within EMRs fro emergency and pediatric providers
- Anticipated physician needs by gathering patient data, labs, and imaging reports to support timely and informed medical decision-making
- Facilitated communication among physicians, nurses, and ancillary staff to streamline workflows and improve patient care delivery
- Maintained strict adherence to HIPAA and privacy regulations while developing advanced knowledge of medical terminology, pharmacology, and clinical procedures
Education
Bachelor’s of Arts - Psychology
University of Nevada, Las Vegas
Las Vegas, NV12.2023
Skills
- Strong written and verbal communication skills
- Experienced in guest reception, information support, and issue resolution
- Self-motivated, organized, and effective in fast-paced, high pressure environments - independently or as a team
- Detail-oriented with accurate recordkeeping and documentation abilities
- Bilingual in English and Spanish
- Proficient in Microsoft Word, Excel, Powerpoint; data entry 150 WPM
Timeline
Security Officer
Tao Group Hospitality
01.2022 - 06.2025
Server
Denny's
09.2021 - 09.2024
Medical Scribe
Emergency Department And Pediatrics
11.2015 - 03.2023
Bachelor’s of Arts - Psychology
University of Nevada, Las Vegas
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