Brianna Schmidt
Calgary,AB
Summary
Adept at workflow management and multitasking, I enhanced service delivery at Northland Volkswagen, achieving significant customer satisfaction improvements. My tenure as a Digital Marketing Coordinator at Bannister GM showcases my computer skills through innovative online promotions, capturing a broader audience. My approach consistently delivers beyond expectations, leveraging both technical and interpersonal skills to drive results.
Overview
4
4
years of professional experience
Work History
Internal Service Advisor
Northland Volkswagen
04.2024 - Current
- Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
- Contributed to the achievement of team performance goals by consistently delivering high-quality workmanship on time and within budget parameters.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
Service Coordinator
Northland Volkswagen
06.2022 - 04.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service workorders, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service appointments to confirm work met all requirements and we have all necessary parts
Digital Marketing Coordinator
Bannister GM
09.2020 - 06.2022
- Utilized digital marketing strategies to promote available inventory online, reaching a wider audience of potential buyers.
- Captured visually appealing photos for the dealerships website keeping everything consistent
- Doing research on all makes and models of vehicles to manually write an eye catching description to draw clients in
Education
No Degree - Applied Business Technology
University of The Fraser Valley
Abbotsford, BC04-2019
Skills
- Notetaking and documentation
- Multitasking and organization
- Quality control
- Computer skills
- Data entry
- Workflow management
- Point-of-sale system
- MS office
- Google Workspace
Languages
English
Native or Bilingual
Timeline
Internal Service Advisor
Northland Volkswagen
04.2024 - Current
Service Coordinator
Northland Volkswagen
06.2022 - 04.2024
Digital Marketing Coordinator
Bannister GM
09.2020 - 06.2022
No Degree - Applied Business Technology
University of The Fraser Valley
Similar Profiles
Cathy TestiniCathy Testini
Manager at Northland Food Mart.inc/ Northland MarathonManager at Northland Food Mart.inc/ Northland Marathon
Jackie Song Jackie Song null
Marketing Communication Senior Manager at Volkswagen Passenger Cars / Volkswagen TaiwanMarketing Communication Senior Manager at Volkswagen Passenger Cars / Volkswagen Taiwan
Stacie GarciaStacie Garcia
Patient Care Assistant at Northland CaresPatient Care Assistant at Northland Cares
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen