Brianna Sanchez
Service Manager
Bakersfield
Summary
Dynamic Customer Service Manager with a proven track record at Taco Bell, excelling in complaint resolution and customer relationship management. Skilled in training and mentoring teams, I foster collaboration and enhance productivity, driving customer satisfaction and loyalty. Adept at problem-solving, I implement effective solutions that boost revenue opportunities.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Taco Bell
05.2017 - 01.2026
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Kept accurate records to document customer service actions and discussions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Education
High School Diploma -
Independence High School
Bakersfield, CA05-2018
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Training and mentoring
Administrative support
Staff management
Handling escalations
Staffing coordination
Timeline
Customer Service Manager
Taco Bell
05.2017 - 01.2026
High School Diploma -
Independence High School