Brianna Salas
Winnipeg,MB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Lead Front Desk Agent
The Humphry Inn & Suites
07.2020 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Contributed to creating a welcoming atmosphere at the hotel lobby by maintaining cleanliness standards and attending to any visual enhancements or decor updates.
- Conducted regular inventory checks for essential supplies, preventing shortages during peak times.
- Provided exceptional customer service, resulting in positive feedback from guests and increased repeat visits.
Sandwich Artist
Subway
08.2019 - 05.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Server
Olive Garden
06.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Medical Receptionist
The Academy of Learning College
Winnipeg05.2024
Skills
- Guest satisfaction
- Check-in and Check-out Procedures
- Exceptional communication
- Emergency Procedures
- Administrative tasks
- Credit and cash payments
- Cash Handling
Languages
English
Native or Bilingual
Timeline
Lead Front Desk Agent
The Humphry Inn & Suites
07.2020 - Current
Sandwich Artist
Subway
08.2019 - 05.2020
Server
Olive Garden
06.2016 - 05.2018
Medical Receptionist
The Academy of Learning College
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