Brianna Rivera
Oceanside
Summary
A dedicated professional with a strong background in both education and customer service. Known for exceptional communication, organizational, and leadership skills, with a proven ability to manage multiple tasks and maintain a positive atmosphere for staff, students, and visitors. Skilled in fostering positive relationships, resolving issues efficiently, and ensuring smooth operations in both classroom and office settings.
Overview
4
4
years of professional experience
Work History
Program Instructor
BASE
09.2024 - Current
- Develop and execute age-appropriate, enriching, and fun activities, including arts and crafts, games, sports, music, and academic support.
- Communicate regularly with parents/guardians to share students' academic progress, classroom behavior, and any concerns or successes.
- Complete necessary documentation, including lesson plans, progress reports, and records of student behavior or incidents.
Behavior Technician
RoHealth
04.2024 - 09.2024
- Deliver one-on-one sessions with clients in home, school, or clinic settings, depending on their needs and program structure.
- Collect accurate and timely data on client behaviors and progress toward goals.
- Support families by helping them understand treatment goals, addressing questions or concerns, and providing emotional support when needed.
Front Desk Lead
Hilton Grand Vacations Club Marbrisa
02.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Supervisor
Carlsbad Inn Beach Resort
08.2020 - 10.2023
- Assist with processing payments, issuing receipts, and reconciling cash drawers at the beginning and end of shifts.
- Ensure new staff are properly onboarded and understand their responsibilities, including the use of reservation systems, check-in/check-out procedures, and guest service protocols.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Education
Registered Behavior Technician -
Autism Partnership Foundation
01.2024
Associates -
Palomar College
10.2023
Skills
- Customer Service Excellence
- Microsoft Office
- Communication Skills
- Microsoft Excel
- Leadership and Team Management
- Cash Handling
Languages
Spanish
Timeline
Program Instructor
BASE
09.2024 - Current
Behavior Technician
RoHealth
04.2024 - 09.2024
Front Desk Lead
Hilton Grand Vacations Club Marbrisa
02.2023 - 04.2024
Front Desk Supervisor
Carlsbad Inn Beach Resort
08.2020 - 10.2023
Registered Behavior Technician -
Autism Partnership Foundation
Associates -
Palomar College
Similar Profiles
Declan SchliesmannDeclan Schliesmann
Membership Committee (Part-time, Flexible) at BaseMembership Committee (Part-time, Flexible) at Base
Mustapha MusaMustapha Musa
Base Advocate at BaseBase Advocate at Base
Sara Bordes VitutiaSara Bordes Vitutia
Warehouse Assistant Supervisor at BaseWarehouse Assistant Supervisor at Base