Brianna Ramos
Indio
Summary
Organized and efficient Dispatcher Coordinator with experience in the hospitality industry. Strong ability to prioritize tasks and manage time effectively, ensuring smooth operations and positive guest interactions. Committed to fostering team collaboration and enhancing overall service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher Coordinator
WorldMark by Wyndham
Indio, CA
08.2023 - Current
- Managed incoming phone calls and responded to guest and staff injuries in a professional and timely manner
- coordinated and dispatched housekeeping staff to assigned rooms efficiently
- Communicated effectively between departments to ensure smooth daily operations
- assisted guest with request, ensuring a positive and welcoming experience
- Maintained organization and multitasked in a fast paced hospitality environment
Sales Associate
Marshalls Retail Store
Indio, CA
11.2020 - 08.2023
- Assisted customers in locating merchandise and provided product information
- Maintained store presentation by organizing merchandise and managing inventory
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to enhance customer service experiences
- Trained new associates on operational procedures and sales techniques
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
La Quinta High
La Quinta, CASkills
- Problem-solving
- Customer service
- Time management
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Active listening
- Decision-making
- Radio communication
- Training new hires
Certification
- Employee of the quarter - WorldMark Indio
- Employee of the month - WorldMark Indio
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Dispatcher Coordinator
WorldMark by Wyndham
08.2023 - Current
Sales Associate
Marshalls Retail Store
11.2020 - 08.2023
High School Diploma -
La Quinta High