Brianna Pickering
Ontario
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at SAMSS/Native Child. Excelled in problem-solving and multitasking, significantly enhancing client satisfaction and operational efficiency. Skilled in data entry and active listening, adept at fostering positive relationships and streamlining processes. Achieved notable improvements in client support and tea
Experienced with crisis intervention and overnight support. Utilizes strong interpersonal skills to build trust and rapport with residents. Knowledge of de-escalation techniques and maintaining safe environment.
Overview
16
16
years of professional experience
Work History
Support Staff Worker
SAMSS/Native Child
02.2020 - 04.2023
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Implemented behavior management techniques according to individualized care plans, promoting healthy coping strategies for residents.
- Participated in ongoing training sessions to stay informed on best practices for residential counseling and mental health support services.
- Assisted in the development of client goals and objectives, collaborating with multidisciplinary team members to create tailored treatment plans.
- Enhanced communication among team members by participating in staff meetings and sharing relevant information about residents'' progress.
- Assisted with daily living activities for residents, resulting in a comfortable and supportive environment.
- Managed emergency situations effectively by following established protocols and contacting appropriate personnel when necessary.
- Maintained clean living spaces for residents by completing routine housekeeping tasks as needed.
- Collaborated with other staff members, ensuring seamless transitions between shifts and continuous coverage.
- Fostered positive relationships with residents, helping them build trust and feel supported in their recovery journey.
- Administered medications as prescribed, ensuring proper dosage and adherence to treatment plans.
- Conducted regular room checks throughout the night, ensuring resident safety and addressing any concerns promptly.
- Prepared meals for clients following dietary guidelines, promoting healthy eating habits within the residential setting.
- Assisted clients with transportation to appointments or off-site events as needed, ensuring their timely arrival and departure.
Medical Receptionist
Pickering Family Practice
01.2016 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Prepared and processed patient referrals and transfer requests.
- Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
Customer Service Cashier/ Representative
Home Depot
08.2007 - 02.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Computer Engineering
Seneca College of Applied Arts And Technology
North York, NoneHair Stylist
Marca
Toronto, ONSkills
- Answering customer questions
- Medication dispensing
- Prescription interpretation
- Patient counseling
- Organizing supplies
- Resolving complaints
- Document filing
- Processing payments
- Mental health awareness
- Customer relationship management
- Problem-solving
- Multitasking Abilities
- Active listening
- Attention to detail
- Multicultural sensitivity
- Developmental disorders
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Support Staff Worker
SAMSS/Native Child
02.2020 - 04.2023
Medical Receptionist
Pickering Family Practice
01.2016 - 05.2019
Customer Service Cashier/ Representative
Home Depot
08.2007 - 02.2012
Computer Engineering
Seneca College of Applied Arts And Technology
Hair Stylist
Marca
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