Brianna Ortega
El Monte
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Really good when it comes to working with others as a team.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Guest Service Associate
Target
West Covina
05.2023 - 07.2025
- Was a pace setter for the front of store, if a lead was not present the role of manager was given to me
- Handled cash transactions accurately at the register during peak hours.
- Collaborated with team members to ensure efficient store operations and services.
- Provided product knowledge to shoppers, enhancing their understanding of offerings.
- Resolved customer complaints promptly, maintaining a positive store atmosphere.
- Developed strong relationships with repeat customers through positive interactions.
- Resolved any customer complaints or issues professionally and efficiently.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Provided training and guidance to new employees.
Guest Service Associate
Kohl’s
Monrovia
08.2022 - 12.2022
- Assisted customers with inquiries and product selections on the sales floor.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to ensure efficient store operations and services.
- Provided product knowledge to shoppers, enhancing their understanding of offerings.
- Resolved customer complaints promptly, maintaining a positive store atmosphere.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Education
Nursing
Rio Hondo College
Whittier, CA 08.2022 - 01.2024
Baldwin Park High School
Baldwin Park, CASkills
- Cash management
- Customer relationship management
- Team collaboration
- Product knowledge
- Training and development
- Problem solving
- Spanish speaker
- Customer service
- Flexible schedule
Languages
Spanish
Native/ Bilingual
Affiliations
- Have played softball since I was 7 up until my first year in college, was labeled captain my junior and senior year of high school
- During spring of 2025 I coached the jv team for my own high school
Certification
- Sports Medicine Pathway - completed 2 years
- Mt Baldy League - all league recognition for softball
Timeline
Guest Service Associate
Target
05.2023 - 07.2025
Guest Service Associate
Kohl’s
08.2022 - 12.2022
Nursing
Rio Hondo College
08.2022 - 01.2024
Baldwin Park High School