Brianna O’Brien-Young
Toronto
Summary
Hardworking responsible employee with proven relationship-building and time management skills in fast-paced working environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Duke of York
10.2023 - Current
- Providing exceptional service to high volume of daily customers.
- Operating POS terminals to input and edit orders and calculate totals.
- Developing rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforcing minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collecting dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Taking reservations and to-go orders to streamline process for both customer and restaurant.
Luxury Sales Associate
Sunglass Hut
11.2019 - 05.2022
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
- Recognized security risks to properly handle situations.
- Completed daily recovery tasks to keep areas clean.
- Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
Key Holder
Kidscape Indoor Playground
11.2015 - 04.2019
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Table setting arrangements
- Effective customer upselling
- Safe food handling
- Completing payment transactions
- Product knowledge
- High-volume dining
- Attention to special dietary requirements
- Responsible liquor, wine and food service
Timeline
Server
Duke of York
10.2023 - Current
Luxury Sales Associate
Sunglass Hut
11.2019 - 05.2022
Key Holder
Kidscape Indoor Playground
11.2015 - 04.2019
Sheridan College Institute of Technology And Advanced Learning
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