Brianna Nazneen
Etobicoke,ON
Summary
A dedicated and goal-oriented professional with great competencies of handling customer relation, inventory, pricing evaluation and researching market trend. I bring in robust interpersonal skill, negotiation capability, and technical adequacy (SAP, Microsoft Dynamics NAV, Google Map, Excel- Vlookup, Salesforce) through my work experience. Creative and engaging Account Manager bringing 6 years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
13
13
years of professional experience
Work History
Account Management Specialist
STO Canada
10.2021 - Current
- Handling orders for Distributors worth of 6 million
- Place purchase orders in SAP based on inventory need
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Participating regular inventory count, forecasting production need
- Negotiate price and lead time with suppliers
- Organizing shipment with carriers as LTL or FTL and booking dock appointment
- Advocating Document Management System in SharePoint; setting up new clients and distributor on multiple CRM platform
- Training new recruits, distributors and stakeholders when needed
- Provide Order Lifecycle updates and notifications on regular basis to stakeholders
- Ability to rapidly respond to unforeseen developments and initiate actions
- Work with internal teams in North America to ensure correct and timely additions to SAP of new material codes, Country of Origin and HS Code
- Supervising and coordinating of revenue streams such as in-store product sale, refunds, audits, and other support services.
- Sourced new opportunities to introduce products and services to potential customers.
- Conducted regular meetings with clients to review progress and discuss new opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
Logistics Coordinator
Independent Corrugator Inc.
08.2019 - 09.2021
- Providing quotes based on customers need, investigate, and offer different or lower cost material
- Strong link between different projects and distributing channels
- Ensure Vendor requests forms are complete and accurate prior to entering the ERP System
- Update internal database system with new price sheets when required
- Setting up new customer accounts with special instructions and requirement
- Manage and expedite delivery and track all back and open orders
- Maintain open lines of communication with external and internal business partners (Sales/Operations/Credit)
- Solving range of problems; analyzes possible solutions using standard procedures.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
Order Processing Coordinator
Ideal Warehouse (Contractual)
06.2019 - 08.2019
- Provide order staging data entry of all equipment orders
- Sending PO (Purchase Order) acknowledgements via email/customer portal
- Ensure equipment is configured according to the pick ticket/sales order
- Responding to dealers and sales representatives regarding order status and other inquiries
- Communicate product needs to inventory control management as needed and required
- Setting up Customer model for EDI accounts.
Purchaser
Lucky Mobile
10.2016 - 06.2019
- Research and selection of new suppliers based on vendor analysis scorecard
- Following market and social media trend for products and suppliers
- Maintaining supplier relationship to ensure cost, after sales support & timely delivery are achieved
- Persuasive negotiation for best price and purchase order creation
- Compare invoices against purchase orders and process payment
- Manage inventory and daily cash flow
- Analyze daily sales record and provide recommendations leading to increased sales.
- Verified receipt of items by comparing items ordered to items received.
- Negotiated with vendors and suppliers and administered contracts.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Prepared financial reports to include sales, profit margin and expenses.
- Followed up on all open purchase orders with suppliers to ensure timely delivery of items.
- Investigated discrepancies between invoices received from suppliers and actual delivered goods.
- Analyzed data to optimize inventory turns and maintain sufficient inventory, meeting customer demands
- Purchased the highest quality products for the lowest possible price.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
CSR Call Centre
Ministry of Health and Long-Term Care Trillium and Seniors Drug Program
04.2012 - 03.2013
- Educated clients about Trillium and Seniors Drug program
- Assisted clients with online billing inquiries and complaints
- Resolved all inquiries, issues and provided alternative solutions where applicable
- Participated in biweekly Team Building Social Committee meetings.
Office Admin Assistant
Toronto Transit Commission (Volunteer)
11.2011 - 04.2012
- Maintained Material Safety Data Sheets (MSDS)
- Participated in the preparation of TTC Greenwood Fifteen-year Overhead Budget
- Received orders and stored supplies in supply room
- Prepared work-order sheet and distributed to workstations
- Reviewed documents to process payments
- Assisted with processing of external training documentation for the staff, updating and maintaining the Departmental training budget and updating the request database
- Entered personal actions and timecard into automated programs for 50 employees.
Assistant Buyer
Concord Furniture
08.2010 - 11.2011
- Issued purchase orders to vendors
- Expedited deliveries and track shipments as required
- Successfully performed inventory management and scheduling of supplies
- Acquired knowledge on warehouse handling techniques and layout planning
- Developed and maintained excellent vendor relationship
- Prioritize time-sensitive orders and resolve delivery issues/discrepancies
- Market research for products and supplier
- Updated customers regarding product availability, delivery dates, cancellations, and order status.
- Monitored stock levels to ensure adequate supply is available for purchase orders.
- Examined, selected and purchased merchandise consistent with specification requirements.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Prepared agreements by organizing paperwork and establishing supplier requirements such as delivery schedules.
Education
Customer Service and Contact Centre Operations -
Centennial College
01.2012
Master's in Business Administration in Finance -
United International University
01.2010
Supply Chain Procurement Certification -
Association for Supply Chain Management
Graduation Supply Chain Management-Global Logistics -
Seneca College
Skills
- Purchasing/ Order processing Standards/ Procedure Compliance
- Selection & Negotiation Presentation
- Strategic Planning Process Improvement
- Outsourcing/ Cost Reduction Data Analysis
- Inventory Control Process Project Management
- Complaint Management
- Vendor Relations
- Project Management
- Client Relationship Management
- Business Negotiation
- Relationship Building and Management
- CRM Software
- Expense Control
- National accounts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Account Management Specialist
STO Canada
10.2021 - Current
Logistics Coordinator
Independent Corrugator Inc.
08.2019 - 09.2021
Order Processing Coordinator
Ideal Warehouse (Contractual)
06.2019 - 08.2019
Purchaser
Lucky Mobile
10.2016 - 06.2019
CSR Call Centre
Ministry of Health and Long-Term Care Trillium and Seniors Drug Program
04.2012 - 03.2013
Office Admin Assistant
Toronto Transit Commission (Volunteer)
11.2011 - 04.2012
Assistant Buyer
Concord Furniture
08.2010 - 11.2011
Customer Service and Contact Centre Operations -
Centennial College
Master's in Business Administration in Finance -
United International University
Supply Chain Procurement Certification -
Association for Supply Chain Management
Graduation Supply Chain Management-Global Logistics -
Seneca College