Brianna Moreno
Sacramento
Summary
Customer service professional skilled in cash handling and transaction processing. Delivers accurate solutions and high-quality support in fast-paced environments. Strong organizational skills drive efficiency and accountability while managing sensitive interactions and maintaining precise records.
Overview
7
7
years of professional experience
Work History
Operations Lead
Metro Cannabis
Sacramento
03.2025 - Current
- Led and coached a team of budtenders, providing training on products, POS systems, and compliance procedures
- Supervised daily dispensary operations, ensuring efficient workflow and high-quality customer service
- Monitored inventory levels, conducted audits, and coordinated restocking to ensure product availability and accuracy
- Ensured full compliance with state and local cannabis regulations, including ID verification and purchase limits
- Managed opening and closing procedures, cash handling, and end-of-day reconciliation
- Resolved customer concerns professionally, improving overall satisfaction and retention
- Tracked sales performance and key metrics to inform strategies for increasing revenue and average transaction value
- Maintained accurate records using inventory and point-of-sale (POS) systems
- Collaborated with management to implement promotions and product launches, enhancing operational effectiveness
Cashier / Courtesy Clerk
Safeway
Sacramento
03.2023 - 11.2023
- Provided exceptional customer service in high-volume retail environment, enhancing customer satisfaction.
- Processed transactions and handled returns and refunds in accordance with store policies.
- Bagged groceries efficiently while ensuring proper handling of items.
- Ensured cleanliness and organization of front-end areas, contributing to a welcoming shopping experience.
- Supported customers with carry-out service and addressed inquiries, facilitating efficient store operations.
Cashier / Retail Sales Associate
Burlington
Elk Grove
11.2022 - 01.2023
- Assisted customers in selecting merchandise and addressing product inquiries, enhancing overall shopping experience.
- Operated registers and processed transactions, ensuring accurate financial handling.
- Arranged and labeled merchandise on the sales floor to enhance product visibility.
- Collaborated with team members to achieve customer service goals, contributing to a positive store environment.
Cashier / Retail Associate
Icing on the Cupcake
Sacramento
05.2019 - 11.2022
- Processed customer transactions while ensuring accuracy in cash drawer balances.
- Delivered product knowledge and tailored recommendations to enhance customer satisfaction.
- Restocked and organized merchandise displays.
- Maintained organized merchandise displays and a clean store environment to improve shopping experience.
Behavioral Health Technician
Genesis Behavior Center
Elk Grove
04.2022 - 09.2022
- Facilitated structured activities and support programs to enhance client engagement and well-being.
- Promoted a safe, structured environment through effective communication and collaboration with team members.
- Monitored client behavior and reported incidents following established procedures.
- Documented client behaviors and progress daily to ensure comprehensive care and support.
Education
High School Diploma -
Franklin High School
Elk Grove, CASkills
- Customer Service
- Public Interaction
- Cash Handling
- Payment Processing
- Records Accuracy
- Documentation Accuracy
- Conflict Resolution
- Problem Solving
- Data Entry
- Transaction Processing
- Time Management
- Multitasking
- Team Collaboration
- Inventory Support
- Merchandising Support
Timeline
Operations Lead
Metro Cannabis
03.2025 - Current
Cashier / Courtesy Clerk
Safeway
03.2023 - 11.2023
Cashier / Retail Sales Associate
Burlington
11.2022 - 01.2023
Behavioral Health Technician
Genesis Behavior Center
04.2022 - 09.2022
Cashier / Retail Associate
Icing on the Cupcake
05.2019 - 11.2022
High School Diploma -
Franklin High School