Brianna Mockler
Fredericton,NB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Membership Specialist
New Brunswick Medical Society
05.2022 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Responded proactively and positively to rapid change.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Delivered prompt service to prioritize members needs.
- Investigated and resolved member inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with members
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Developed and updated spreadsheets and databases
Business Manager
M&M Logging Inc
05.2020 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Assisted in recruiting, hiring and training of team members.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Bilingual Administrative Assistant
New Brunswick Medical Society
06.2020 - 05.2022
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Student
New Brunswick Medical Society
06.2019 - 08.2019
- Maintained confidentiality of information regarding members.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managed multiple tasks and met time-sensitive deadlines.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
Shift Supervisor
Paradise Villa
04.2017 - 12.2018
- Scheduled daily and weekly care hours for client caseload.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
French Second Language Training NBCC - Administrative Assistant
NBCC
Fredericton, NB05.2020
Diploma - PSW
WeCare
Fredericton06.2017
PCA Certificate - undefined
Licenses & Certifications
05.2020
Skills
- Dependable and Cooperative
- Accountable and Reliable
- Multitasking and Organization
- Program Improvements
- Member Services and Support
- Business Development
- CRM Software
- Operational Efficiency
Timeline
Membership Specialist
New Brunswick Medical Society
05.2022 - Current
Bilingual Administrative Assistant
New Brunswick Medical Society
06.2020 - 05.2022
Business Manager
M&M Logging Inc
05.2020 - Current
Student
New Brunswick Medical Society
06.2019 - 08.2019
Shift Supervisor
Paradise Villa
04.2017 - 12.2018
French Second Language Training NBCC - Administrative Assistant
NBCC
Diploma - PSW
WeCare
PCA Certificate - undefined
Licenses & Certifications
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