Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Brianna Mills

Morgan Hill

Summary

Detail-oriented and driven professional with extensive experience in customer service, team leadership, sales management, financial handling, and administrative operations across retail, food service, and healthcare environments. Currently pursuing a Bachelor of Science in Nursing (BSN) at San Jose State University, with long-term plans for a Physician Assistant (PA) program. Seeking to leverage strong organizational, leadership, and operational management skills in a corporate setting while continuing academic advancement in healthcare.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Bath & Body Works
10.2024 - Current
  • Deliver personalized customer service, product recommendations, and upselling strategies to drive sales and enhance the shopping experience.
  • Manage register operations including cash handling, credit card transactions, and returns.
  • Restock merchandise, organize displays, and assist with store opening/closing procedures.
  • Stay informed on product lines, promotions, and inventory availability to support customer needs
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Supervisor, Key Holder, Kitchen Lead, Server

GVA Cafe
09.2022 - Current
  • Oversee daily operations including opening/closing procedures, cash management, financial reconciliation, and bank deposits.
  • Supervise, train, and mentor front-of-house and kitchen staff, ensuring seamless workflow and quality service delivery.
  • Maintain strict compliance with food safety and sanitation standards in a busy café setting.
  • Manage inventory ordering, vendor communication, and stock maintenance to support operational demands.
  • Resolve customer concerns professionally, ensuring consistently high guest satisfaction.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.


Server

Lawson's Bakery
01.2022 - 09.2022
  • Delivered prompt, courteous service in a high-traffic café environment.
  • Promoted daily specials and seasonal offerings to increase sales and upselling opportunities.
  • Managed and organized customer orders, scheduled pick-up times, and ensured timely and accurate preparation of custom orders.
  • Maintained accurate records by completing paperwork, logging customer information, and managing order tracking sheets.
  • Supported inventory restocking, store setup/closing, and maintained operational efficiency.
  • Resolved customer inquiries and concerns with professionalism and attention to detail.

Barista

Starbucks
02.2018 - 02.2021
  • Prepared and customized high-quality food and beverage orders to corporate standards.
  • Built loyal customer relationships through friendly, attentive service.
  • Managed cash register operations, inventory replenishment, and store organization.
  • Trained new hires in beverage preparation and customer service protocols

Caregiver & Medical Technician

Loma Clara Senior Living
09.2020 - 12.2020
  • Provided compassionate, person-centered care to elderly residents, assisting with activities of daily living (ADLs) including hygiene, mobility, nutrition, and companionship.
  • Administered medications in accordance with physician orders and facility protocols.
  • Specialized in dementia and memory care support, offering tailored care to residents with cognitive impairments.
  • Documented care activities and communicated updates to healthcare teams.
  • Supported emergency response situations and end-of-life care needs.

Server

Chili's Bar and Grill
05.2019 - 07.2020
  • Delivered high-volume table service in a fast-paced casual dining environment.
  • Anticipated guest needs and provided personalized recommendations.
  • Collaborated with kitchen and management to ensure prompt, accurate service.
  • Assisted in onboarding and training of new servers
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelor of Science - Nursing

San Jose State University
San Jose, CA
06-2028

Associate of Science - Health Science in Nursing

Gavilan College
Gilroy, CA
12-2024

High School Diploma -

Insight School of California
Simi Valley, CA
01-2018

Skills

  • Leadership, Staff Supervision, and Team Management
  • Financial Reconciliation, Cash Handling, and Bank Deposits
  • Inventory Ordering, Stock Management, and Vendor Communication
  • Sales Promotion, Upselling Strategies, and Customer Relationship Building
  • Order Management, Scheduling, and Deadline Coordination
  • Paperwork, Recordkeeping, and Customer Data Logging
  • Patient Care Assistance with ADLs (Activities of Daily Living)
  • Medication Administration and Care Documentation
  • Dementia and Memory Care Support
  • Conflict Resolution, Multitasking, and Time Management in Fast-Paced Environments
  • Food Safety, Sanitation Standards, and Alcohol Compliance
  • New Hire Training and Operational Onboarding

Certification

  • Food Handler's Certification


  • CPR Certification

Languages

English
Native or Bilingual

Interests

  • Outdoor Recreation
  • Volunteering
  • Documenting and sharing travel experiences
  • Cooking
  • Animal Care
  • Surfing

Timeline

Sales Associate

Bath & Body Works
10.2024 - Current

Supervisor, Key Holder, Kitchen Lead, Server

GVA Cafe
09.2022 - Current

Server

Lawson's Bakery
01.2022 - 09.2022

Caregiver & Medical Technician

Loma Clara Senior Living
09.2020 - 12.2020

Server

Chili's Bar and Grill
05.2019 - 07.2020

Barista

Starbucks
02.2018 - 02.2021

Bachelor of Science - Nursing

San Jose State University

Associate of Science - Health Science in Nursing

Gavilan College

High School Diploma -

Insight School of California

Similar Profiles

CREATE PROFILE
Brianna Mills