Brianna Mendonca
Woodbridge
Summary
Enthusiastic and hardworking professional seeking a position with a reputable organization to leverage a versatile skill set and contribute significant value. Committed to delivering the highest quality service and consistently demonstrating competence aligned with the company's interests.
Overview
6
6
years of professional experience
Work History
Hygiene Coordinator/ Receptionist
Marketplace Dentistry
12.2018 - 01.2020
- Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Office Admin
GDM Marble & Granite
07.2016 - 10.2017
- Streamlined office processes by implementing efficient organizational systems and reducing administrative tasks.
- Analyzed measurements and drawings for job site planning.
- Reduced assembly errors through careful attention to detail and adherence to sketches and specifications.
- Generated material purchasing list from provided drawings during pre-production planning.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted in reducing outstanding receivables with timely follow-up on overdue invoices.
- Cultivated a professional office environment by managing reception duties, greeting clients, and fielding phone calls.
- Enhanced customer satisfaction by ensuring timely and accurate quotes for products and services.
Key Holder/ Supervisor
Think Kitchen
07.2015 - 06.2016
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Key Holder/ Supervisor
Nine West
02.2014 - 05.2015
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
Education
High School Diploma -
St. Jean De Brebeuf Catholic High School
06-2015
Skills
- Adaptability
- Time Management
- Customer Service
- Multitasking
- Commitment
- Basic Computer Skills
- Fluent in English, Portuguese and Spanish
- Teamwork and collaboration
- Efficiency in Fast-Paced Environments
- Dentrix software proficiency
- Office administration
- Insurance verification
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Professionalism
Timeline
Hygiene Coordinator/ Receptionist
Marketplace Dentistry
12.2018 - 01.2020
Office Admin
GDM Marble & Granite
07.2016 - 10.2017
Key Holder/ Supervisor
Think Kitchen
07.2015 - 06.2016
Key Holder/ Supervisor
Nine West
02.2014 - 05.2015
High School Diploma -
St. Jean De Brebeuf Catholic High School
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