Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna McAdam

windsor,ON

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Tim Hortons
Windsor, Ontario
09.2022 - Current
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.

Shift Leader

Oven 360
Windsor, Ontario
09.2021 - 04.2022
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.

Personal Shopper

Real Canadian Superstore
Windsor, Ontario
05.2020 - 03.2022
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Processed payments for purchased items using cash registers or other payment systems.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Cashier

Skyzone Indoor Trampoline Park
Windsor, Ontario
08.2017 - 08.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

St. Joseph's Catholic High School
Windsor, ON
06-2020

Some College (No Degree) - Human Resource Management

St. Clair College of Applied Arts And Technology
Windsor, None

Skills

  • Customer-Oriented
  • Cash handling ability
  • Leadership
  • Communication
  • Team building
  • Organizational Skills

Certification

  • food handling

Timeline

Shift Supervisor

Tim Hortons
09.2022 - Current

Shift Leader

Oven 360
09.2021 - 04.2022

Personal Shopper

Real Canadian Superstore
05.2020 - 03.2022

Cashier

Skyzone Indoor Trampoline Park
08.2017 - 08.2018

High School Diploma -

St. Joseph's Catholic High School

Some College (No Degree) - Human Resource Management

St. Clair College of Applied Arts And Technology

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Brianna McAdam