Brianna Maki
Sudbury,ON
Summary
Self-motivated Service Manager with proven track record of managing administrative operations in the retail sector. Prioritize tasks, compile data for reports and perform daily tasks with minimal oversight in busy settings. Proficient with Microsoft.
Overview
10
10
years of professional experience
Work History
Service Manager
Metro
Sudbury, ON
05.2020 - Current
- Reviewed employee performance and determined areas in need of improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed daily operations and ensured high service standards.
- Oversaw customer service interactions and addressed client concerns promptly.
Customer Service Associate
Food Basics
Sudbury, ON
11.2015 - 05.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Troubleshot shortages and overages to support quality control efforts.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Tracked employee time and attendance for payroll.
- Processed end-of-day paperwork using BDMS and Sweda, verifying deposits and rectifying discrepancies.
- Completed day-to-day financial transactions, including handling 100 employee payroll.
- Completed price changes and maintained proper signage for product displays.
- Conducted price audit scans and documented results in SMS PRO software.
- Coordinated seasonal and promotional marketing collateral and executed signing packages.
Education
Business - Accounting
Cambrian College
Sudbury, ON04.2023
High School Diploma -
LoEllen Park Secondary School
Sudbury, ON06.2015
Skills
- Customer service
- Hiring and Training
- Administrative Skills
- Attention to Detail
- Decision-making
- Conflict resolution
Timeline
Service Manager
Metro
05.2020 - Current
Customer Service Associate
Food Basics
11.2015 - 05.2020
Business - Accounting
Cambrian College
High School Diploma -
LoEllen Park Secondary School