Brianna Lopez
Agoura Hills
Summary
Experienced residential property management professional with extensive portfolio, excelling in lease management and customer service. Proven track record in enhancing resident satisfaction and optimizing operational efficiency. Skilled in Yardi software and conflict resolution, adept at navigating compliance checks and market analysis to drive successful outcomes.
Overview
8
8
years of professional experience
Work History
Floating Leasing Consultant
Oaks Property Management
Thousand Oaks
04.2025 - Current
- Greet, qualify and tour prospective residents, highlighting property features and benefits to match clients needs.
- Execute leasing agreements, renewals, and all associated paperwork.
- Respond to resident inquiries and service requests in a timely and professional manner.
- Maintain up-to-date knowledge of market trends, pricing, and competitor properties.
- Coordinate with maintenance and property management teams to ensure apartment readiness and resident satisfaction.
- Manage lead follow-up through CRM tools, email, and phone, improving conversion rates.
- Conduct background and credit checks, application processing, and leasing approvals.
- Prepare and maintain accurate leasing records, reports, and occupancy data.
- Assist in planning and executing community events, and resident retention initiatives.
Housing Manager
Path
Los Angeles
12.2020 - 01.2025
- Support housing case managers and housing navigators, including scheduling, training, and performance evaluations.
- Collaborate with internal departments and external partners to ensure client access to housing placements, and supportive services.
- Maintain a caseload of participants, assisting with housing searches, the application process, and landlord negotiations.
- Ensure compliance with program standards, funding requirements, and agency policies.
- Prepare reports, tenant and landlord files, and participate in audits or quality improvement processes.
- Trained in fair housing regulations to ensure compliance and equity.
- Post and manage online marketing of available rental units.
- Conducted home inspections to assess safety and quality of housing.
Property Manager
First Pointe Management Group
Agoura Hills
06.2017 - 06.2020
- Oversee all aspects of residential property operations, including leasing, maintenance, budgeting, and resident relations.
- Coordinate maintenance schedules, property inspections, and vendor services to maintain property standards and resident satisfaction.
- Manage rent collection, delinquency follow-up, and enforce lease terms to ensure consistent cash flow.
- Develop and manage annual operating budgets, monitor expenses, and identify cost-saving opportunities.
- Ensure compliance with local, state, and federal housing regulations, including fair housing and landlord-tenant laws.
- Lead and train on-site leasing and maintenance staff to deliver exceptional service and operational efficiency.
- Handle resident complaints, disputes, and conflict resolution in a professional and timely manner.
- Prepare detailed financial and occupancy reports for owners, or corporate employees.
- Implement marketing strategies to attract and retain tenants, including online listings, referral programs, and community events.
- Conduct move-in/move-out inspections, manage, and complete move-out documents.
Education
High School Diploma -
Littlerock High School
Littlerock, CA06-2004
Skills
- Lease management
- CRM software
- Market analysis
- Compliance checks
- Event planning
- Customer service
- Conflict resolution
- Financial reporting
- Problem solving
- Attention to detail
- Yardi software proficiency
- Microsoft office
- Fair housing regulations
Timeline
Floating Leasing Consultant
Oaks Property Management
04.2025 - Current
Housing Manager
Path
12.2020 - 01.2025
Property Manager
First Pointe Management Group
06.2017 - 06.2020
High School Diploma -
Littlerock High School
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