BRIANNA LLILES

As a Pro Sales Associate I support professional contractors and business customers by delivering high-level customer service, product expertise, and efficient order fulfillment. Responsibilities include building and maintaining relationships with Pro customers, assisting with large and complex orders, providing quotes and material takeoffs, and coordinating deliveries and special orders. This role involves managing Pro accounts, processing sales transactions accurately, and ensuring customers receive timely solutions to keep their projects on schedule.

In this position, I coordinated heavily with our treasury department to ensure the company remained in a viable range to maintain longevity. I managed all billing operations, ensuring accurate invoicing for production income, engineering income, and permitting reimbursements, and strong cash flow to support company profitability. I led all billing and accounts receivable operations including payment tracking and client follow-ups. I also developed and maintained efficient billing systems and procedures, ensuring compliance and accuracy across all transactions.

As the assistant to the Vice President of Production/Project Manager, I facilitated project commencements, coordinated communication between the clients and team, coordinated communication between internal engineering and permitting departments to ensure smooth delivery of project commencements and completions, visited job sites to ensure safety regulations and quality control, in charge of overseeing project schedules and mid-production schedule changes, facilitated proper job turnovers from the Sales Department to the Production Department, spearheaded client communication in regards to billing and timely payments, and ensured client satisfaction.

In this role, I was the administrative assistant in a division with 12 salesmen, handling a range of duties that required me to remain steadfast in a fast-paced environment, including, but not limited to: Proofread proposals prior to sending them to clients, sent Down Payment links and DocuSign links to secure a sale, maintained organization internally with project documents and data, coordinated with each salesman to ensure company Sales quotas were being met, and acted as the liaison between the Sales Department and the Production Department.

Post City Financial Credit Union is specifically for Postal Service employees. Starting as a teller, I was skilled in processing deposits, withdrawals, loan payments, and account inquiries while delivering exceptional member service. I demonstrated the ability to balance cash drawers, detect discrepancies, and uphold strict confidentiality and compliance standards. Shortly after, I was promoted to the Accountant Coordinator, working on all of the bookkeeping, handled incoming and outgoing investments, incoming and outgoing checks (from the company or members'), accounts payable, accounts receivable, payroll for the postal workers, benefit pay outs, and any communication with partnering banks in regards to funds directed toward our members or our investments.

I was given the task of handling anything that had to do with online fulfillments, including (but not limited to): client communication; packaging online and in-store orders; keeping track of inventory throughout the entire store; correcting any miscalculated inventory; regulating online inventory; confirming purchase orders; and maintaining a line of communication with each head of departments. I worked temporarily during holiday seasons.