Brianna Lammatao
Del Mar
Summary
Highly organized program manager seeking to transition into office administration with experience supporting daily operations, managing documentation, tracking deadlines, and coordinating communication across teams and external partners. Known for compliance oversight, and efficient workflow management in fast‑paced environments.
Overview
4
4
years of professional experience
Work History
Health Services Manager
CRF Healthy Connect San Diego
Mission Valley
09.2022 - Current
- Managing daily administrative operations supporting multiple staff and leadership.
- Coordinating schedules, tracked deadlines, and monitored task completion to ensure timely follow‑through.
- Reviewing, organizing, and maintaining accurate records and documentation to meet compliance standards.
- Preparing professional emails, reports, summaries, and internal communications.
- Serving as a central point of contact for staff, leadership, and external partners.
- Tracking authorizations, follow‑ups, and required documentation to prevent gaps and errors.
- Supporting onboarding, training coordination, and performance documentation.
- Maintaining organized systems for audits, reporting, and quality reviews
Lead Care Manager II
Healthy Connect San Diego
Mission Valley
03.2022 - 09.2022
- Developed and implemented process improvements to streamline client intake procedures.
- Mentored junior staff in best practices for case management and patient advocacy.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery for clients.
- Reviewed care plan goal documentation to ensure SMART goal language was implemented and complied with managed care plan expectations.
Lead Care Manager I
Healthy Connect San Diego
Misson Valley
11.2021 - 01.2022
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Led initiatives to enhance patient engagement strategies, fostering a supportive care environment.
- Coordinated referrals to specialists, hospitalizations, ER visits, and other enabling services for patients.
Education
Master of Science - Early Childhood Mental Health
San Diego State University
San Diego, CA05-2020
Bachelor of Science - Child And Family Development
San Diego State University
San Diego, CA05-2018
Skills
- Scheduling & Calendar Coordination
- Documentation & Records Management
- Workflow & Deadline Tracking
- Data Entry & Reporting
- Professional Correspondence
- Compliance Support
- Problem Resolution
Timeline
Health Services Manager
CRF Healthy Connect San Diego
09.2022 - Current
Lead Care Manager II
Healthy Connect San Diego
03.2022 - 09.2022
Lead Care Manager I
Healthy Connect San Diego
11.2021 - 01.2022
Master of Science - Early Childhood Mental Health
San Diego State University
Bachelor of Science - Child And Family Development
San Diego State University