BRIANNA KERR
Beamsville
Summary
Dynamic and results-oriented professional with extensive experience in operations management and client relations. Proven track record in coordinating and optimizing operational processes to enhance service delivery. Adept at building strong relationships with clients and stakeholders, ensuring a high level of customer satisfaction. Demonstrates exceptional organizational, communication, and problem-solving skills, with a commitment to exceeding performance targets and driving operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Sienna Senior Living
12.2023 - Current
- Oversee daily operations, ensuring adherence to company policies and optimizing team performance.
- Develop and implement strategies to improve customer service, resulting in enhanced client satisfaction and retention.
- Manage scheduling and resource allocation to ensure operational efficiency.
- Foster strong relationships with clients, addressing inquiries and resolving issues promptly.
- Track financial performance, including accounts receivable and payable, to ensure accuracy and timely processing.
- Collaborate with cross-functional teams to coordinate events and initiatives that enhance community engagement.
General Manager
Campus Living Centres
09.2022 - 12.2023
- Directed operations for multiple residential facilities, achieving budget goals and improving service delivery standards.
- Trained and mentored staff, emphasizing best practices in customer service and operational efficiency.
- Established and maintained relationships with vendors and service providers, negotiating contracts to optimize service quality and costs.
- Implemented feedback mechanisms to assess resident satisfaction and drive continuous improvement efforts.
Office Manager/Treatment Coordinator
South Hill Dental
09.2020 - 09.2022
- Managed front office operations, including patient scheduling, communication with providers, and billing inquiries.
- Developed and presented treatment plans to patients, fostering informed decision-making and enhancing patient trust.
- Coordinated with insurance providers to streamline payment processes and clarify patient coverage details.
- Ensured compliance with health regulations and maintained patient confidentiality at all times.
Assistant Manager
St. Louis Bar
08.2018 - 03.2020
- Oversaw daily operations, emphasizing exceptional customer service and team management.
- Collaborated with management to create promotional events that increased customer engagement and sales.
- Managed inventory and cash handling, ensuring accuracy and compliance with company policies.
Education
Personal Support Worker (PSW) Certificate -
Sheridan College
Brampton, ON04.2018
Palliative Care For the Allied Health Worker Certificate -
Sheridan College
Brampton, ON04.2018
High School Diploma -
St. Marguerite d'Youville S.S
Brampton, ON06.2015
Skills
- Operations Management
- Client Relationship Management
- Process Optimization
- Team Leadership and Training
- Financial Tracking and Reporting
- Microsoft Office Suite & Google Workspace
- Conflict Resolution
- Event Coordination
Certification
- Smart Serve Certificate September 2019
- First Aid/CPR February 2020
Timeline
Operations Manager
Sienna Senior Living
12.2023 - Current
General Manager
Campus Living Centres
09.2022 - 12.2023
Office Manager/Treatment Coordinator
South Hill Dental
09.2020 - 09.2022
Assistant Manager
St. Louis Bar
08.2018 - 03.2020
Personal Support Worker (PSW) Certificate -
Sheridan College
Palliative Care For the Allied Health Worker Certificate -
Sheridan College
High School Diploma -
St. Marguerite d'Youville S.S
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