BRIANNA KERR
Beamsville,ON
Summary
A highly dependable individual with a sound of understanding of medical assistance and clerical tasks. Organized and detail oriented with strong knowledge of common programs such as Microsoft office google calendar. Exceptional communication and customer service acumen. Acquired proficiencies include basic patient interactions database organization inventory tracking medical terminology privacy laws and general administrative duties. Commitment to providing optimal patient care while fine-tuning medical knowledge and expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Sienna Senior Living
Grimsby
12.2023 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
General Manager
Campus Living Centres
Hamilton, Ontario
09.2022 - 12.2023
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
Office Manager/Treatment Coordinator
South Hill Dental
09.2020 - 09.2022
- Greeting and welcoming all patients to the clinic in courteous manner
- Following COVID protocols - patients required to fill out covid consent form and temperature is taken and logged before entering
- Responsible for customer service including scheduling appointments, answering patient inquiries and telephone inquiries
- Communicates with Dentists/Dental assistants
- Communicating with insurance providers to determine if patients are required to make copayments and to check patients coverage
- Verifying methods of payment and collecting payments as needed
- Presented and proposed treatment plans to patients for all types of dentistry such as: crowns, bridges, implants, extractions etc.
Server/Bartender/Assistant Manager
St. Louis Bar
Mississauga, ON
08.2018 - 03.2020
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Consulted with managers to organize special events and promotions such as Karaoke nights to bring in new customers
- Responsible for managing the social media account
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Recruited and trained 2 bartenders and servers.
Sales Associate
Roots
Brampton, ON
10.2017 - 06.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Personal Support Worker
Tall Pines Long Term Care
Brampton, ON
03.2017 - 04.2018
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Documented vitals, behaviors and medications in client medical records
- Guided patients to restroom, wheelchair and/or cane to support bladder and bowel relief requirements
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Volunteer Receptionist
Royal LePage
Vaughan, ON
07.2015 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Kept reception area clean and neat to give visitors a positive first impression.
Education
Personal Support Worker (PSW) Certificate -
Sheridan College
04.2018
Palliative Care For the Allied Health Worker Certificate -
Sheridan College
04.2018
High School Diploma -
St. Marguerite d'Youville S.S
06.2015
Skills
- MS office
- Internet/Email
- Typing 75 WPM
- Scheduling
Certification
- Smart Serve Certificate September 2019
- First Aid/CPR February 2020
Timeline
Office Manager
Sienna Senior Living
12.2023 - Current
General Manager
Campus Living Centres
09.2022 - 12.2023
Office Manager/Treatment Coordinator
South Hill Dental
09.2020 - 09.2022
Server/Bartender/Assistant Manager
St. Louis Bar
08.2018 - 03.2020
Sales Associate
Roots
10.2017 - 06.2018
Personal Support Worker
Tall Pines Long Term Care
03.2017 - 04.2018
Volunteer Receptionist
Royal LePage
07.2015 - 08.2017
Personal Support Worker (PSW) Certificate -
Sheridan College
Palliative Care For the Allied Health Worker Certificate -
Sheridan College
High School Diploma -
St. Marguerite d'Youville S.S
Similar Profiles
Kayla FrancisKayla Francis
Director of Resident Programs at Fox Ridge - Sienna Senior LivingDirector of Resident Programs at Fox Ridge - Sienna Senior Living
NICOLE WARDNICOLE WARD
Personal Support Worker at Sienna Senior LivingPersonal Support Worker at Sienna Senior Living
Trinity TonelloTrinity Tonello
Dietary Aide at Sienna Senior LivingDietary Aide at Sienna Senior Living
Melissa KearneyMelissa Kearney
Registered Practical Nurse at Sienna Senior Living (Midland Gardens)Registered Practical Nurse at Sienna Senior Living (Midland Gardens)
Declan Eydt-MaherDeclan Eydt-Maher
Cashier/Sales Associate at Home Hardware StoresCashier/Sales Associate at Home Hardware Stores