Brianna Kennedy
410 3100 Panorama Ridge, Whistler,BC
Summary
Highly motivated and enthusiastic individual with excellent leadership and problem-solving abilities. Organized, proactive, and possessing a deep understanding of people management, health and well-being, injury management, and communications. Committed to maintaining efficiency and reliability in personal work and team projects. Continuously striving for self-improvement and dedicated to creating a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Alpine Office Mountain Dispatcher & Lift Operator
Vail resorts Whistler Blackcomb
10.2024 - Current
- Coordinated and monitored daily mountain operations, ensuring smooth communication between ski patrol, grooming, lift operations, mountain safety, and guest services to ensure safe and efficiently daily operations.
- Managed clear communication across multiple radio networks and phone lines, responding to emergency situations, guest incidents and operational requests and dispatching appropriate teams promptly.
- Acted as a primary point of contact for mountain operations, including ski patrol, snow school, grooming and lift maintenance providing operational updates and ensuring the flow of critical information.
- Monitored weather conditions, terrain updates, and operational status, ensuring all teams were informed of potential hazards and risks to maintain the safety of guests and staff.
- Daily Lift Inspections conducting pre-operational checks to ensure the lift’s mechanical systems, sheaves, towers, hall rope and grips are functioning properly, reporting any issues to maintenance immediately.
- Maintained safe, hazard-free loading and unloading zones.
- Removing ice and snow to ensure guests travel safely.
- Trained in and ready to execute emergency protocols, including lift shutdowns, evacuations, hangers and communicating with ski patrol for injuries or missing guests.
- Clearly communicating and enforcing the company’s alpine safe riders code so that guests can safely enjoy the mountain with world class service.
- Provided friendly, approachable service by greeting guests, loading/unloading ski equipment and assisting. riders such as adaptive skiers and ski school kids
Base Area Operations Supervisor
Vail resorts Whistler Blackcomb
10.2023 - Current
- Supervised teams of up to25 members, providing guidance and support to ensure task completion and employee satisfaction.
- Maintaining a high standard of resort grounds including property maintenance, removal of organic matter, litter picking, waste removal and snow removal.
- Regular inspection for safety hazards for guests and staff, being proactive and reactive to ever changing environments.
- Building and property maintenance, including quality assurance, cleaning, deficiency management, and grading.
- Maintain detailed records of safety issues, completed tasks, and performance concerns to track progress and address issues promptly.
- Conduct daily debriefs with team members to review tasks and goals, set expectations and create a plan for daily operations.
- Daily review of all equipment including company vehicles, snow removal equipment, cleaning chemicals and safety checklist paperwork.
- Weekly trainings with staff to further educate, upskill and develop team skills and engagement in the workplace.
- Alpine operations including driving work vehicles on hill to monitor clean and lift huts, workshops and patrol offices.
Business Owner | Personal Trainer | Mindset Coach
BK Fitness | Brianna Jade Coaching
06.2019 - Current
- Provide a personalised, fun and educational training.
- Experience for clients in a group and1:1 setting both online and face to face.
- Managing a boutique group fitness and personal training gym.
- Website and graphic design, creation of contracts, invoices and client agreements.
- Personalised programming & 1:1 coaching calls and sessions.
- Managing social media accounts to provide value, increase engagement and sales.
- Creating ebooks, workshops, resources and educational videos for clients to enhance their experience.
- Run live masterclasses via zoom on topics such as mindset, confidence, nutrition, getting outside of your comfort zone and pushing your limits.
- Help manage clients stress and provide solutions so they can be more organised, have better time managements and integrate healthy habits into their life.
- Providing first aid assistance and ongoing care to any clients with injuries.
Receptionist | Group Fitness Instructor & Coordinator
Redhead Wellness Sanctuary
10.2017 - 10.2023
- Instructing and designing group fitness classes.
- Membership consultation, bookings and sales.
- Managing a team of over 15 instructors, scheduling, ensuring a high standard of service and staff wellbeing was upheld across the team, innovation for improving efficiency for the workspace and providing the best possible services to all clients.
- Marketing and managing social media accounts.
- Managing client records, incident reports.
Personal trainer | Health consultant | Guest services
Elysia Wellness Retreat
12.2021 - 06.2022
- Conducted safe and uplifting group fitness, stretch and meditation classes.
- Took the guests on nature walks around the hunter region providing a safe and knowledgeable experience educating the guests on the local area.
- Held 1:1 health consultations to outline recommended activities and services for the guests to join during their stay to best suit their interest and goals.
- Memorised an extensive list of spa Services and treatments to provide in depth recommendations to guests as well as managing bookings for all appointments and classes.
- Assisted guests with meal services, waitressing and dietary requirements in the restaurants.
Pharmacy Assistant
Warners Bay Guardian Pharmacy
06.2016 - 08.2019
- Prescription management.
- Processing sales on the tills, managing the till floats and preparing money at the end of each shift for bank deposit.
- Asking specific questions to customers to identify their needs and specific products required as well as explaining dosages and instructions.
- Hand delivering medication to customer’s homes.
- Cleaning and housekeeping.
- Changing planograms and ensuring stock is always faced up correctly.
- Attending work trainings and regular events on the latest pharmaceutical products to keep up to date with new stock.
- Screening customers with questions and consulting with the pharmacists to ensure that a recommended product won’t interfere with any of their current medications.
- Stocktake of shelf products, managing expiry dates and ensuring the stock fronts were always faced up correctly.
- Taking and recording of blood pressure for customers.
Education
OFA3 Advanced first aid & CPR -
WHISTLER FIRST AID
11.2024
Trauma & Mindset certification - undefined
AARUKA HEALING ACADEMY
07.2023
Bachelor of Exercise & Sports Science - undefined
UNIVERSITY OF NEWCASTLE
06.2021
Master Trainer qualification + Certificate III & IV - fitness
AUSTRALIAN INSTITUTE OF FITNESS
05.2019
undefined
ST FRANCIS XAVIER’S COLLEGE HAMILTON
01.2018
Skills
- Fast learner, adaptable and quick to problem solve
- Innovative and has initiative
- Excellent communication skills both verbally and written
- Organized and punctual
- Always willing to apply myself to challenges and learn new things
- Reliable & trustworthy
- Data entry and computer skills using Microsoft
- Professional phone and radio manners using phonetic alphabet and radio codes
- High attention to detail
- Advanced first aid and injury prevention/management technique
- Organizational skills
- Team player with high morale
- Leadership, task delegation and people management
Certification
- Advanced First Aid/OFA3 & CPR
- Class5 BC drivers license
- Certificate III in fitness
- Certificate IV in fitness
- Master Trainer - Australian Institute of Fitness
- S2 and S3 Pharmacy Assistant QCPP qualifications
- 1.5 years study in Bachelor of Exercise & Sports Science - University of Newcastle. In2021 I was placed on the College Commendation List for outstanding achievements in my studies.
- Aaruka healing academy (Mindset/trauma healing qualification)
Timeline
Alpine Office Mountain Dispatcher & Lift Operator
Vail resorts Whistler Blackcomb
10.2024 - Current
Base Area Operations Supervisor
Vail resorts Whistler Blackcomb
10.2023 - Current
Personal trainer | Health consultant | Guest services
Elysia Wellness Retreat
12.2021 - 06.2022
Business Owner | Personal Trainer | Mindset Coach
BK Fitness | Brianna Jade Coaching
06.2019 - Current
Receptionist | Group Fitness Instructor & Coordinator
Redhead Wellness Sanctuary
10.2017 - 10.2023
Pharmacy Assistant
Warners Bay Guardian Pharmacy
06.2016 - 08.2019
Trauma & Mindset certification - undefined
AARUKA HEALING ACADEMY
Bachelor of Exercise & Sports Science - undefined
UNIVERSITY OF NEWCASTLE
Master Trainer qualification + Certificate III & IV - fitness
AUSTRALIAN INSTITUTE OF FITNESS
undefined
ST FRANCIS XAVIER’S COLLEGE HAMILTON
- Advanced First Aid/OFA3 & CPR
- Class5 BC drivers license
- Certificate III in fitness
- Certificate IV in fitness
- Master Trainer - Australian Institute of Fitness
- S2 and S3 Pharmacy Assistant QCPP qualifications
- 1.5 years study in Bachelor of Exercise & Sports Science - University of Newcastle. In2021 I was placed on the College Commendation List for outstanding achievements in my studies.
- Aaruka healing academy (Mindset/trauma healing qualification)
OFA3 Advanced first aid & CPR -
WHISTLER FIRST AID
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