Brianna Jones
Antioch
Summary
Well-qualified Public Safety Dispatcher with proven success in improving operations and solving problems. Highly proficient in dispatching and upholding the Department's policies and procedures. Always enthusiastic and ready to assist with training new hires. I'm ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Public Communications Safety Dispatcher
San Francisco City and County
09.2018 - Current
- Receive 911 calls for police, fire and medical services and dispatch public safety personnel while using a two radio system and a computer aided dispatch system (CAD).
- Direct calls to the appropriate agencies, whether SFPD or SFFD by prioritizing , evaluating , and documenting calls.
- Monitoring incoming information to provide the most pertinent details to Police, Fire and Medical services enroute or onscene to provide services to citizens.
- Communicate with other Law enforcement and Emergency services when necessary to obtain assistance.
Global Operations Analyst
Allied Universal Security Services
06.2012 - 09.2018
- Ensure the safety and security of the World Trade Center (WTC) by surveilling cameras inside the Oculus and outside on the WTC grounds.
- Working alongside other Law Enforcement agencies such as NYPD, NYFD, Homeland Security, Securitas Security services in effort to maintain high level security around WTC grounds.
- Conducting video investigations for NYPD by gathering video footage that accurately interprets events that occurred on property.
- Researching political events to enhance security on the WTC grounds by actively scanning social media platforms and other media outlets to prevent security breaches and/or potential threats.
Education
Master of Public Policy -
Mills College - Oakland, CA
06-2021
Bachelor of Science - Criminal Justice
San Francisco State University - San Francisco, CA
05-2016
Associate of Science - Administration of Justice
Merritt College - Oakland, CA
06-2014
Skills
- Training new hires
- Problem-solving
- Decision-making
- Works Well Under Pressure
- Multitasking and prioritization
- Critical thinking
- Teamwork and collaboration
Timeline
Public Communications Safety Dispatcher
San Francisco City and County
09.2018 - Current
Global Operations Analyst
Allied Universal Security Services
06.2012 - 09.2018
Master of Public Policy -
Mills College - Oakland, CA
Bachelor of Science - Criminal Justice
San Francisco State University - San Francisco, CA
Associate of Science - Administration of Justice
Merritt College - Oakland, CA
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