Brianna Jackson
Hemet
Summary
Compassionate, service-oriented Certified Nursing Assistant with 3+ years of experience in a fast-paced hospital setting. Passionate about providing personalized care to patients, focusing on comfort, safety, and patient dignity.
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and
escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost
productivity with top-notch analytical and management abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Welz
Los Angeles
01.2021 - Current
- Insurance authorizations
- Taking vital signs
- Providing doctors recommendations
- Documenting patient information into system
- Providing test results to patients
ABA Therapist
Dream Big Children's Center
Riverside
06.2023 - 05.2024
- Facilitate 5+ behavioral workshops to educate students on communication, social and daily living skills, with the aim of reducing problematic behaviors
- Increase students' goal achievement rate by 30% by identifying delays in progression and implementing positive changes to stimulate student success
- Develop and implement 10+ individual programs for students by interacting with them on a daily basis and studying their behavior
- Collect comprehensive baseline data and execute approved programs using behavioral technology appropriately and consistently
Shipping and Receiving Clerk
Amazon
Riverside
01.2020 - 04.2023
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Maintained a clean work area by sweeping, dusting, mopping.
Medical Assistant
MD Testing Solutions
Hollywood
04.2021 - 11.2022
- Taking medical histories
- Explaining medical treatment procedures to patients
- Preparing patients for examinations
- Collecting laboratory specimens
- Scheduling
Nursing Assistant
123 Home Care
03.2020 - 11.2021
- Assisted nurses in monitoring restorative care and other clinical programs, i.e., bowel and bladder.
- Designed and led a weekly music hour for the residents, which averaged 40% total resident participation.
- Created spreadsheet to keep track of equipment and supply needs, which is now used by the entire floor and keeps the D.O.N. informed of potential shortages.
- Conducted periodic resident care and unit checks with appropriate documentation, which included measuring and recording resident temperatures and blood pressure.
- Ensured that all CAS followed best practices of medical asepsis, sterile techniques and universal precautions to avoid infection of residents and self-contamination of equipment and supplies.
- Performed several functions of resident care including grooming and hygiene, collecting vitals signs, ROM and proper body alignment, and transportation to activities/ scheduled appointments.
- Observed residents, built strong relationships, and reported any unusual condition, accident or incident to nurse.
- Made rounds on assigned residents at the beginning of each shift.
Asset Protection Associate
Lineage Logistics LLC
Riverside
03.2020 - 06.2021
- Controlled reduction of loss inventory by protecting company assets.
- Reviewed CCTV footage to obtain evidence of theft.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Produced well-written reports detailing shoplifting and attempted theft.
- Identified potential shoplifters and alerted management.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Education
High school diploma -
Skills
- Sales
- Hospitality
- Organizational skills
- Medical terminology
- Office experience
- Phone etiquette
- Microsoft Office
- Customer service
- Vital signs
- Microsoft Word
- Leadership
- Communication skills
- Guest services
- Specimen collection / processing
- Software Testing
- Patient Care
- Microsoft Excel
- Skilled nursing facility
- Administrative skills
- Communication
- Time management
- Cleanliness and organization
- Following protocols
- Attention to detail
- Knowledge of basic medical procedures
- Computer skills
- Medical collection
- Management
- Data entry
- Microsoft Outlook
Credit card processing
Loss prevention background
Account management
CCTV tracking
Complaint resolution
Report writing abilities
Membership renewals
Certification
- Certified Medical Assistant
- Driver's License
- CPR Certification
- BLS Certification
- CNA
Timeline
ABA Therapist
Dream Big Children's Center
06.2023 - 05.2024
Medical Assistant
MD Testing Solutions
04.2021 - 11.2022
Medical Assistant
Welz
01.2021 - Current
Nursing Assistant
123 Home Care
03.2020 - 11.2021
Asset Protection Associate
Lineage Logistics LLC
03.2020 - 06.2021
Shipping and Receiving Clerk
Amazon
01.2020 - 04.2023