Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Iverson

Vancouver,Canada

Summary

Dynamic, results-driven multi-unit Director with a proven track record of leading complex initiatives and driving strategic growth across diverse business landscapes. Expertise in fostering cross-functional collaboration and optimizing operations, utilizing data-driven insights to consistently exceed business objectives. Demonstrated leadership in strategic planning and operational management, emphasizing team collaboration, adaptability to evolving needs, and a steadfast commitment to delivering exceptional member experiences. Recognized for reliability and the ability to cultivate a cohesive work environment that promotes success and innovation.

Overview

27
27
years of professional experience

Work History

Area Director, Canada

WeWork
01.2018 - Current
  • Strategic Oversight: Managing a portfolio of 17 locations across Canada, overseeing P&L responsibilities for revenue exceeding $94 million and implementing asset management strategies to enhance ROI.
  • Operational Excellence: Driving cost savings initiatives, ensuring operational standards are met, optimizing building operations with a focus on member experience (measured through NPS) and OPEX efficiency.
  • Cross-Functional Collaboration: Partnering with teams across sales, marketing, real estate, finance, and operations to execute Country-wide projects and improve member experience.
  • Sales and Member Retention: Collaborating with sales teams to meet revenue targets, engaging with key members to ensure satisfaction and boost retention.
  • Leadership and Team Development: Leading a team of 50+ employees, including Community Managers, fostering growth through mentorship, performance reviews, and maintaining high employee satisfaction.

Area Director, British Columbia

Regus
06.2007 - 12.2015
  • Oversaw sales and operations for an area encompassing up to 15 locations, managing a team of 40+ team members and driving annual revenues exceeding $18 million.
  • Successfully launched 9 new centers, demonstrating strong leadership and strategic decision-making skills.
  • Presented key insights and recommendations to executive leadership, influencing strategic decisions pertaining to my area.

Hospitality Management

Fairmont Hotels and Resorts
07.1998 - 01.2007
  • Front Desk Supervisor in a city centre property, executing on exceptional guest experience. The Fairmont Palliser.
  • Sales Manager selling the three Rocky Mountain Resort properties to leisure guests from around the world. The Fairmont Jasper Park Lodge, The Fairmont Chateau Lake Louise and The Fairmont Banff Springs.
  • Catering Manager responsible for selling and servicing luxury weddings at The Fairmont Banff Springs, booking and servicing events from 10 to 500 people.

Education

Resort and Hotel Management

Thompson Rivers University
Kamloops, BC

Skills

  • Operational Excellence
  • Effective Communication
  • Change Management
  • Stakeholder Management
  • Team leadership
  • Verbal and written communication

Timeline

Area Director, Canada

WeWork
01.2018 - Current

Area Director, British Columbia

Regus
06.2007 - 12.2015

Hospitality Management

Fairmont Hotels and Resorts
07.1998 - 01.2007

Resort and Hotel Management

Thompson Rivers University

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Brianna Iverson