Brianna Isaacs

OPTIMUM MORTGAGE April 2022-Present

Mortgage Underwriter

• Evaluate mortgage applications and credit presented by mortgage brokers for approval.
• Successfully achieved B lending targets through hard work and professional demeanor.
• Develop and maintain strong relationships with mortgage brokers/agents by providing superior service.
• Work closely with BDM’s to help them achieve their targets by ensuring quick turnaround of applications (please see list of references below).
• Successfully achieve volume, APR, deals per day and fees targets set by management
• Collaborate and brain storm with other team members with difficult deals.
• Provide assistance to Business Development Managers in meeting the needs of their brokers.
• Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.

• Key Lender contact for 6 Underwriters, supporting lender decisioning
• Provided best-in-class support to team of Underwriters and Broker's , closely monitoring activity to best meet needs.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Onboarded new employees with training and new hire documentation.
• Prepared training programs to improve compliance at all levels.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Organized and edited training manuals, multimedia visual aids and other educational materials.

• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Met with customers to provide information about available products and policies.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.