Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brianna Herrera

45280 Merritt St, King City

Summary

Licensed insurance producer with a proven track record at Farmers Insurance, excelling in customer service, and conflict resolution. Adept at leveraging data analysis to identify new clients and enhance account management. Bilingual in Spanish and English, I thrive in collaborative environments, driving team success while maintaining compliance with industry standards. I am always seeking opportunities to grow and to support others in their development.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Producer

Famers Insurance
King City
03.2023 - Current
  • Utilized various software programs to manage accounts efficiently.
  • Advised clients on industry standards, legal requirements, and best practices in the field of insurance.
  • Participated in team meetings to discuss strategies for meeting goals.
  • Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
  • Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
  • Operated in fast-paced and driven sales environment.
  • Onboarded and mentored new hires, improving ramp-up time and confidence in the field.

Sales Associate

Don Roberto Jewelers
King City
08.2022 - 12.2022
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built and maintained relationships with peers and upper management to drive team success.

Sales Associate

Rite Aid
King City
03.2022 - 06.2022
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

High School Diploma -

Monterey County Home Charter School
Salinas, CA
06-2022

Skills

  • Customer service
  • Data entry
  • Team collaboration
  • Conflict resolution
  • Data analysis
  • Time management
  • Effective communication
  • Problem solving
  • Adapt to diverse groups
  • Spanish/English fluency

Certification

  • Property and Casualty License

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Insurance Producer

Famers Insurance
03.2023 - Current

Sales Associate

Don Roberto Jewelers
08.2022 - 12.2022

Sales Associate

Rite Aid
03.2022 - 06.2022

High School Diploma -

Monterey County Home Charter School

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Brianna Herrera