Brianna Hernandez
Ventura
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant
Detox Depot
07.2024 - 01.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Cocktail Server
Simply Cocktails
01.2021 - 08.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
Operations assistant
Otis and pearl
08.2022 - 06.2024
- - take count of all outgoing and incoming inventory
- - organize merchandise
- - keep a clean work environment
- - wash and polish dishes
- - wrap antique items
- - carefully handle expensive merchandise
- - help customers load orders into their vehicle
- - drop off and pick up orders from customers
Food Server and Lead Runner
Paradise Pantry
10.2016 - 06.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Sales assistant
Nordstrom
01.2014 - 05.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Education
Herbalism
School of Healing And Earth Medicine
Los Angeles, CA08.2024
Holistic nutrition
Artemisia academy
Santa Barbara10.2023
High school diploma - undefined
San Marcos high school
Santa Barbara06.2010
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Team collaboration
- Relationship building
- Problem-solving
- Workload management
- File and record keeping
- Administrative tasks
- Conflict resolution
- Task prioritization
- Data confidentiality
Certification
Certified behavior technician
Timeline
Assistant
Detox Depot
07.2024 - 01.2025
Operations assistant
Otis and pearl
08.2022 - 06.2024
Cocktail Server
Simply Cocktails
01.2021 - 08.2024
Food Server and Lead Runner
Paradise Pantry
10.2016 - 06.2021
Sales assistant
Nordstrom
01.2014 - 05.2016
Holistic nutrition
Artemisia academy
High school diploma - undefined
San Marcos high school
Certified behavior technician
Herbalism
School of Healing And Earth Medicine