Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Heipel

Kitchener

Summary

Reliable professional seeking an entry-level position in the airline industry where hospitality, customer service skills, and training from Fanshaw Flight Services will be successfully used. Skilled in strong communication, adaptability, and excels in teamwork.

Overview

6
6
years of professional experience

Work History

Cashier

Zehrs
Kitchener
03.2020 - Current
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed sales transactions to prevent long customer wait times.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Housekeeper

Not So Hostel
Charleston
05.2019 - 07.2025
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Used cleaning chemicals following proper guidelines.

Server

Katana Kafe
London
01.2023 - 03.2023
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Crew Member

Booster Juice
Windsor
09.2019 - 03.2020
  • Prepared beverages such as smoothies and protein shakes, according to company standards.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Certificate - Flight Services

Fanshawe College of Applied Arts And Technology
London, None
03-2023

Certificate - Tourism - Travel

St. Clair College of Applied Arts And Technology
Windsor, None
04-2020

Skills

  • Food and beverage service
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • High-volume service
  • Time management abilities

Timeline

Server

Katana Kafe
01.2023 - 03.2023

Cashier

Zehrs
03.2020 - Current

Crew Member

Booster Juice
09.2019 - 03.2020

Housekeeper

Not So Hostel
05.2019 - 07.2025

Certificate - Flight Services

Fanshawe College of Applied Arts And Technology

Certificate - Tourism - Travel

St. Clair College of Applied Arts And Technology

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Brianna Heipel