Brianna Hebert-Galbraith
Toronto,ON
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and operational efficiency at Moxie's Grill & Bar, and other store fronts. Skilled in effective problem resolution and team leadership, I successfully streamlined inventory management, reducing waste and optimizing stock levels. Committed to delivering service excellence and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Just Thrift
Toronto, Ontario
09.2024 - Current
- Assisted in daily store operations and maintained inventory accuracy.
- Supported team members in achieving sales goals and improving customer service.
- Learned and implemented company policies to enhance operational efficiency.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Assistant Manager
Moxie's Grill & Bar
09.2023 - 09.2024
- Assisted in managing daily operations to ensure efficient service delivery and guest satisfaction.
- Trained and mentored staff on menu offerings, service standards, and operational procedures.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented staff scheduling procedures to enhance labor efficiency during peak hours.
Catering Coordinator
Panera Bread
09.2019 - 09.2023
- Coordinated catering logistics for diverse events, ensuring timely delivery and setup.
- Collaborated with clients to customize menus, enhancing customer satisfaction and engagement.
- Managed vendor relationships, negotiating contracts for catering supplies and services.
- Developed event timelines, facilitating smooth operations during high-pressure situations.
Production Supervisor
Value Village Thrift Stores
01.2017 - 09.2019
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on production processes and best practices.
- Implemented process improvements to enhance productivity and reduce waste.
- Coordinated scheduling and resource allocation for optimal staffing levels.
Skills
- Effective problem resolution
- Service excellence
- Client satisfaction focus
- Customer relationship management
- Team leadership
Timeline
Assistant Store Manager
Just Thrift
09.2024 - Current
Assistant Manager
Moxie's Grill & Bar
09.2023 - 09.2024
Catering Coordinator
Panera Bread
09.2019 - 09.2023
Production Supervisor
Value Village Thrift Stores
01.2017 - 09.2019