Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna Hawkins

Clovis

Summary

Dynamic professional with a strong background in guest relations and conflict resolution, honed at Salsas Cantina. Proven ability to manage high-stress situations while ensuring exceptional customer service. Adept at collaborating with teams and maintaining safety standards, contributing to a positive dining experience and a well-organized environment.

Overview

2
2
years of professional experience

Work History

Soccer Referee

National Referee Association
Clovis
08.2022 - 07.2024
  • Assisted in resolving conflicts between players or teams when necessary.
  • Collaborated effectively with colleagues on complex decisions requiring multiple perspectives.
  • First Aid and AED trained through the National Referee Association.
  • Maintained up-to-date knowledge of soccer laws, rules, regulations, techniques, strategies, tactics, and sportsmanship principles.
  • Inspected playing fields prior to game start for proper markings and equipment setup.
  • Participated in post-game debriefings with fellow referees.
  • Managed crowd control measures to ensure a safe environment for players and spectators.

Hostess

Salsas Cantina
Clovis
06.2023 - 10.2023
  • Welcomed guests upon arrival, ensuring a positive first impression.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Attended guests' inquiries and any special requests or restrictions they had in a professional manner.
  • Able to adapt to high-stress situations by remaining composed during peak dining hours.
  • Worked closely with the serving staff to balance table assignments to optimize guest flow, and assisted in maintaining the cleanliness of the dining area to enhance customers' experience.
  • Effectively communicated wait times to guests and provided them with estimated waiting periods.
  • Managed the reservation book, efficiently seating guests, and maintaining an organized seating chart.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Education

High School Diploma -

Clovis High School
Clovis
05-2024

Some College (No Degree) - Biotechnology

Clovis Community College
Clovis, CA

Skills

  • Guest relations
  • Conflict resolution
  • Time management
  • Team collaboration
  • Customer service
  • Safe food handling

References

References available upon request.

Timeline

Hostess

Salsas Cantina
06.2023 - 10.2023

Soccer Referee

National Referee Association
08.2022 - 07.2024

High School Diploma -

Clovis High School

Some College (No Degree) - Biotechnology

Clovis Community College

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Brianna Hawkins