Brianna Hand
Lancaster
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
12
12
years of professional experience
Work History
Holiday Clerk Assistant (Seasonal)
United States Postal Service
11.2025 - 12.2025
- Sorted mail according to size, shape and destination.
- Used computer systems to track packages and update client information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Processed 300+ outgoing mail and packages according to established procedures.
Customer Support Specialist
Animal Behavior College
01.2020 - 02.2023
- Completed an average of 300-500 outgoing calls per day
- Determined if prospective student is to be transferred and if so, transferring to the appropriate person for further assistance
- Setting appointments for Admissions Counselors if/when applicable
- Maintained database by inputting, verifying and backing up data per department policy
- Input data into the computer data base
- Continuously provided quality service to prospective students
Member Service Representative
Automobile Club of Southern California
02.2019 - 11.2019
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Specialist
Princess Cruises
01.2016 - 01.2018
- Managed over 150 customer calls per day
- Met customer call guidelines for service levels, handle time and productivity.
- Achieved agreed upon sales targets and outcomes within schedule.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Walmart
01.2014 - 01.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Certificate - Business Administration
San Joaquin Valley College
Lancaster, CA08.2016
Skills
- Customer Service Operations
- Data Entry
- Budgeting
- Accounting
- Cash handling
- Mail processing
- Microsoft (Excel, PowerPoint, Word, Access)
- QuickBooks
- Financial Software
- General Math Skills
- People Skills
- Financial Skills
- Documentation Skills
- 47 wpm
- Shipping and receiving
- Mail handling
- Verbal and writing communication
- Complaint resolution
- Call logging
Timeline
Holiday Clerk Assistant (Seasonal)
United States Postal Service
11.2025 - 12.2025
Customer Support Specialist
Animal Behavior College
01.2020 - 02.2023
Member Service Representative
Automobile Club of Southern California
02.2019 - 11.2019
Sales Specialist
Princess Cruises
01.2016 - 01.2018
Cashier
Walmart
01.2014 - 01.2016
Certificate - Business Administration
San Joaquin Valley College