Brianna Gutierrez

Anaheim

Summary

Enthusiastic and customer-focused professional with a passion for creating great dining experiences. Known for my upbeat attitude, strong communication skills, and ability to stay cool under pressure. I thrive in fast-paced environments, love working with people, and bring a strong work ethic and team spirit to every shift. Ready to bring energy, efficiency, and exceptional service to any food service team.

Overview

years of professional experience

Work History

Volunteer Services Coordinator

UCI Health

02.2018 - 07.2025

Delegated tasks efficiently to volunteers, ensuring smooth daily operations and a collaborative work environment
Proficient in handling multi-line phone systems with professionalism and accuracy
Familiar with security protocols and maintaining a safe and welcoming environment for staff and customers
Strong interpersonal skills, fostering positive interactions with team members and guest
Accurate and efficient in data entry, maintaining integrity and confidentiality
Recognized as a skilled collaborator and dependable team player, contributing to a positive team culture

Sales Associate/Customer Service Cashier/Barista Trainer

Haagen-Dazs / Peet’s Coffee

02.2016 - 05.2018

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Specializing in delivering the best customer service at our Downtown Disney location and bringing satisfaction to all people.

Cashier

Cypress Car Wash

07.2015 - 02.2016

Delivered excellent customer service by greeting customers, answering questions, and resolving complaints professionally
Maintained a clean and organized cashier station in a fast-paced, outdoor environment
Balanced cash drawer at the beginning and end of each shift, ensuring accurate accounting
Communicated with car wash staff to coordinate vehicle processing and ensure smooth workflow
Handled refunds, coupons, and loyalty program transactions in accordance with company policies
Monitored inventory of retail items and alerted management when stock was low

Education

Anaheim High School

811 W Lincoln Ave, Anaheim, CA 92805

06-2015

Skills

Friendly and professional customer interaction
Ability to work quickly and accurately under pressure

Positive attitude and willingness to support others
Product Knowledge and Upselling

Languages

English

Native or Bilingual

Spanish