Brianna Gudljek
Kelowna
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Dynamite
Assistant manager
Kelowna
03.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Collaborated with team members to achieve target results.
Team Lead
Garage
Kelowna
11.2023 - 03.2024
- Ensured compliance with legal and regulatory requirements in all team activities.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained daily inventory to facilitate successful material distribution.
Head Host/Shift Leader
Moxies Bar and Grill
Kelowna
03.2022 - 07.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Save on Foods
Cashier
Kelowna
02.2021 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered services to customer locations within specific timeframes.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Worked with customers to understand needs and provide excellent service.
Education
High School Diploma -
École Kelowna Secondary School
Kelowna, BC06.2022
Skills
- Customer Engagement
- Team Player
- Customer Orders
- Customer Needs Assessments
- Customer Satisfaction
- Dining Reservations
- Guest Greeting and Seating
- Warm and Welcoming
- Active Listening and Communication
- Menu Memorization
Skills
- To-Go Order Preparation
- Table Bussing
- Table Setting Arrangements
- Guest Flow
Timeline
Dynamite
Assistant manager
03.2024 - Current
Team Lead
Garage
11.2023 - 03.2024
Head Host/Shift Leader
Moxies Bar and Grill
03.2022 - 07.2022
Save on Foods
Cashier
02.2021 - 08.2021
High School Diploma -
École Kelowna Secondary School