Brianna Greenway
Atascadero
Summary
Dynamic Customer Care Representative with expertise in international shipping and critical thinking, honed at Zurn Water Solutions. Proven ability to resolve customer issues efficiently while maintaining composure under pressure. Skilled in business correspondence and adept ability to streamline operations and enhance service delivery.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Zurn Water Solutions
07.2023 - Current
- Perform data entry for orders in a timely and accurate manner.
- Interact with customers and sales representatives to resolve issues or answer questions regarding products provided.
- Draft and send out emails and memos for seamless communication.
- Maintain composure in dealing with conditions of urgency and in pressure situations.
- Work cross-functionally with sales representatives to rectify customer service issues or address special requests.
- Accurately compose international export documents to allow for seamless transition of orders to other countries.
Executive Assistant
American Income
08.2022 - 04.2023
- Compiled and analyzed data for executive decision-making.
- Answered phones, handled calls, and fielded appointment requests to assist supervisors.
- Monitored and maintained executive files and records.
- Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability.
- Filed and compiled corporate documents, records, and reports to streamline office flow.
- Managed and organized confidential information to maintain privacy.
Office Assistant
The Rock Place
03.2022 - 08.2022
- Supported staff by performing data entry and completing administrative duties.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Drafted and sent out emails and memos for seamless communication.
- Managed office supply orders and inventory to support availability.
- Interacted with clients to resolve issues or answer questions regarding services rendered by company.
- Answered multi-line telephone system to direct calls and take messages.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Education
High School Diploma -
Templeton High School
Templeton, CA06-2016
Skills
Intuit QuickBooks
Appointment Scheduling Software
Proper Phone Etiquette
Accounting Techniques
Critical Thinking
Appointment Setting
Excel Spreadsheets
Social Media Knowledge
Business Correspondence
Administrative Support Specialist
International Shipping Knowledge
Timeline
Customer Care Representative
Zurn Water Solutions
07.2023 - Current
Executive Assistant
American Income
08.2022 - 04.2023
Office Assistant
The Rock Place
03.2022 - 08.2022
High School Diploma -
Templeton High School
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