Brianna Garcia
San Bernardino
Summary
Professional with comprehensive experience in managing and developing training programs. Known for strong focus on team collaboration and achieving measurable results. Demonstrates adaptability and reliability, delivering impactful training solutions and fostering employee growth. Possesses skills in instructional design, curriculum development, and performance evaluation, coupled with excellent communication and leadership abilities.
Overview
8
8
years of professional experience
Work History
Training Supervisor
BioLife Plasma Services
Victorville, CA
01.2023 - Current
- Formulated competency maps for various roles within the organization to assess current skill levels and determine future training requirements.
- Updated employees with latest policies, procedures and compliance standards.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Facilitated workshops on best practices in plasma collection techniques to enhance procedural adherence.
- Led training programs to enhance staff competencies and ensure compliance with regulatory standards.
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Developed departmental systems and procedures to better align workflow processes.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to targets.
- Created in-depth training manual for all employees.
- Facilitated translation of communications for Spanish-speaking donors and employees.
- Oversaw donor screening processes by conducting finger sticks and monitoring vital signs. Facilitated compliance with health standards to ensure donor safety. Enhanced operational efficiency during screening activities.
- Expertly operated plasmapheresis machines, ensuring optimal functionality and donor safety.
- Coordinated scheduling and resource allocation to optimize workforce utilization.
- Resolved conflicts and addressed employee concerns to maintain a positive work environment.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Ramp Agent
Amazon Air
San Bernardino, CA
01.2021 - 01.2023
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Operate a K-loader to move containers in and out from aircrafts.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Shift Manager
McDonald's
Highland,CA
01.2018 - 01.2021
- Evaluated workflow and positioned skilled crew members in optimal locations during shifts to support seamless operations.
- Managed and motivated employees to be productive and engaged in work.
- Supervised sales activities and effectively handled customer questions and concerns to ensure a positive experience.
- Systematically logged inventory receipts and employee hours to ensure compliance with company policies.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Pre-Radiology
Crafton Hills College
Yucaipa01.2023
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Phlebotomy USA
West Covina01.2022
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Public Safety Academy
San Bernardino01.2019
Skills
- Bilingual
- File organization
- Scheduling
- Documentation and reporting
- Project planning
- Data entry
- Excel spreadsheets
- Experienced with Microsoft Office applications
- Problem-solving
- Time management
- Verbal and written communication
Languages
Spanish
Timeline
Training Supervisor
BioLife Plasma Services
01.2023 - Current
Ramp Agent
Amazon Air
01.2021 - 01.2023
Shift Manager
McDonald's
01.2018 - 01.2021
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Phlebotomy USA
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Public Safety Academy
Pre-Radiology
Crafton Hills College