Summary
Overview
Work History
Education
Skills
Educationcertificates
References
Availability
Timeline
Generic

Brianna Gallen

Mermaid Waters,Australia

Summary

An enthusiastic individual, with strong leadership and multitasking skills. who loves to push themselves to be and do better on the job and outside of work. Thrive to make a difference in the work place. Eager to gain new skills and knowledge. Work well under presser and in fast past environments. Have great time management and organisation skills. Work great in team settings. Have had 3 years of customer service experience. Wanting to seek full time or casual employment.

Overview

6
6
years of professional experience

Work History

Casual Staff

Blenz Coffee Café
07.2024 - 10.2024
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.

Part-time Staff

Gibbons Buffalo Bills
03.2024 - 10.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced nightclub environment.
  • Made sure Customers were safely ID scanned into the venue.
  • Looked after customers coats in coat check system.

Server/Support

Gibbons Longhorn Saloon
11.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Administration

Central Coast Motor Group
10.2022 - 09.2023
  • Strengthened relationships with financing partners by providing timely updates on outstanding loans and ensuring prompt payments were received.
  • Expedited end-of-month reporting by diligently reconciling accounts receivable balances on a regular basis.
  • Collaborated with finance department to expedite loan approvals, improving overall customer experience.
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
  • Supported sales team with accurate documentation, ensuring seamless transactions for car purchases.
  • Assisted in training new staff members on dealership-specific billing practices, promoting a consistent approach across the organization.

Administration

Narara Valley High School
03.2022 - 05.2022
  • Answering daily phone enquiries from over 100 students parents.
  • Responding to emails.
  • Assisted with sick bay duties and library tasks helping students
  • Processed daily banking and school fees
  • Delivered Administration support to team members
  • Working with children check number: WWC2446910E
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Drafted and distributed invoices for outstanding payments.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.

Administration

Sunco Motors
09.2021 - 01.2022
  • Organise and maintained filling and document management systems
  • Banking
  • Update Creditor customer details in data base
  • Accounts payable
  • Registration stock control
  • Responding to emails
  • Processing invoices

Service Receptionist

Cricks Maroochydore
12.2019 - 03.2020
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls
  • Sorted and responded to incoming emails
  • Followed up customer appointments

Hospitality Trainee

TAFE Queensland East Coast
01.2019 - 12.2019
  • Computed total bills, collected payment via eftpos and cash
  • Assisted the Tafe Qld Chefs with classes
  • Manage cert 3 hospitality class in practical classes
  • Cert III in Hospitality

Education

Cert III in Hospitality -

TAFE Queensland East Coast
Queensland
12.2019

High school Certificate -

Glasshouse Christian Collage
Glass House Mountians
01.2017

Skills

  • Organised
  • Excellent customer skills
  • Excellent Time Management
  • Reliable
  • Enthusiastic
  • Great Phone Manner
  • Quick learner
  • Presentable
  • Great Communication Skills
  • Confident
  • Knowledge of Microsoft and Excel

Educationcertificates

Glasshouse Christian College, High School Certificate, 01/01/13, 12/31/17

References

  • Fraser Denham, General Manager, Longhorn Saloon, 0435 534 333
  • Angela Dawson, Accounts Manager, Central Coast Motor Group, Accounts@ccmg.com.au
  • Kate Douse, Senior Assistant Manager, Narara Valley High School, (02) 4329 3780
  • Jo Mcivor, Business Manager, Narara Valley High School, Jo.mcivor@det.nsw.edu.au
  • Kathryn Anderson, Retention Team Leader, Autopact, 0416 188 487
  • Victor Villanueva, Kitchen Manager, TAFE Queensland East Coast, Mooloolaba, 0403 061 107

Availability

Fully Available/ Flexible to suit work place

Timeline

Casual Staff

Blenz Coffee Café
07.2024 - 10.2024

Part-time Staff

Gibbons Buffalo Bills
03.2024 - 10.2024

Server/Support

Gibbons Longhorn Saloon
11.2023 - 10.2024

Administration

Central Coast Motor Group
10.2022 - 09.2023

Administration

Narara Valley High School
03.2022 - 05.2022

Administration

Sunco Motors
09.2021 - 01.2022

Service Receptionist

Cricks Maroochydore
12.2019 - 03.2020

Hospitality Trainee

TAFE Queensland East Coast
01.2019 - 12.2019

Cert III in Hospitality -

TAFE Queensland East Coast

High school Certificate -

Glasshouse Christian Collage

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Brianna Gallen