Brianna Gaines
Toronto
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Kiromedica Health Centre
03.2024 - Current
- Confirm appointments, communicate with clients, and update client records.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Complete bi-weekly payroll for 15+ employees.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Complete administrative patient intakes with case histories, insurance information and mandated forms.
- Process medical insurance claims and payments.
Guest Service Administrator
Massage Addict
03.2023 - 08.2024
- Respond to client’s inquiries providing knowledgeable and accurate information on a variety of topics including but not limited to membership, billing inquiries and scheduling
- Process payment for treatments performed billing the client or direct bill client's insurance provider
- Attend to the clinic's multi-line phone system, answering calls in a timely and friendly manner, responding to inquiries and providing information as requested
- Process insurance payments as they arrive from insurance providers entering accurately into the software application
- Prepare bank deposits of insurance cheques and payments received.
Cashier
Skyzone
01.2017 - 03.2020
- Resolved customer complaints and maintained clean and tidy checkout area
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
- Assisted customers by answering questions and fulfilling requests.
Education
Ontario College Diploma - Office Admin-Health Services
Centennial College
05.2026
Ontario College Diploma - Business
Centennial College
06.2023
High School Diploma - undefined
Notre Dame Catholic Secondary School
Toronto, ON06.2017
Skills
- Office Administration
- Customer and client relations
- Organization skills
- Spreadsheet tracking
- Medical Billing
- Insurance Claims
- Front Desk Operations
Certification
Smart Serve
Languages
English
Native or Bilingual
Timeline
Receptionist
Kiromedica Health Centre
03.2024 - Current
Guest Service Administrator
Massage Addict
03.2023 - 08.2024
Cashier
Skyzone
01.2017 - 03.2020
Ontario College Diploma - Office Admin-Health Services
Centennial College
Ontario College Diploma - Business
Centennial College
High School Diploma - undefined
Notre Dame Catholic Secondary School
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