Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brianna Flondra

Maple Ridge,BC

Summary

Self-motivated and committed to continuous learning. Customer focused and adept at taking initiative under minimal supervision. Able to work collaboratively in a team environment. Maintain the highest level of performance under the pressure of time constraints and a fast paced changing environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Waitress

The Well Pub @ Chances Casino
Maple Ridge, BC
10.2013 - Current
  • Maintained the highest standard of customer service while generating maximum team performance
  • Managing, counseling and motivating employees and providing new employees with orientation and training
  • Identifying and solving employee problems
  • Entrusted with planning and handling large functions under scheduled deadlines
  • Key holder with opening and closing responsibilities
  • Awarded Gem Nominations for implementing great customer interactions.

Server, Prep Cook, Baker

Riggers Pub and Restaurant
Savary Island, BC
07.2007 - 09.2013
  • Effectively multi tasked between departments and work harmonious with other staffing
  • Performed a multi functional role, in which had many different job types
  • Cited for excellence in interpersonal communications, teamwork, customer service, flexibility, and reliability.

Server

Bella Vita Restaurant
Maple Ridge, BC
09.2012 - 06.2013
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Sales Associate

Crazy About Clothes
12.2011 - 04.2013
  • Worked with various computer software applications and possessed keyboarding skills
  • Assisted with customers cares and needs
  • Resourceful when learning about new products for greatest sale growth.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Hostess

Wings Tap and Grill
Maple Ridge, BC
09.2012 - 12.2012
  • Greeted customers, developed rapport and promoted customer satisfaction through personal interaction.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Accurately recorded customer information into reservation system.

Education

High School Diploma -

Garibaldi Secondary School
Maple Ridge, BC
06-2011

Some College (No Degree) - Science Studies

University of The Fraser Valley
Abbotsford, BC

Skills

  • Relationship Management
  • Dining Customer Service
  • Complaint Resolution
  • Cash Handling
  • Team Collaboration
  • Ordering Procedures

Certification

  • Superhost Certification
  • Excel Experienced
  • Serving it Right Certification
  • Certified Occupational First Aid Level 3

References

Available Upon Request

Timeline

Waitress

The Well Pub @ Chances Casino
10.2013 - Current

Server

Bella Vita Restaurant
09.2012 - 06.2013

Hostess

Wings Tap and Grill
09.2012 - 12.2012

Sales Associate

Crazy About Clothes
12.2011 - 04.2013

Server, Prep Cook, Baker

Riggers Pub and Restaurant
07.2007 - 09.2013

High School Diploma -

Garibaldi Secondary School

Some College (No Degree) - Science Studies

University of The Fraser Valley

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Brianna Flondra