Brianna Eveland
Summary
Experienced customer service professional with high standards and a strong track record of delivering exceptional dining experiences. Skilled in time management, communication, attention to detail, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining a positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. Experienced with managing customer interactions and utilizes strong communication skills to handle high-pressure environments efficiently.
Overview
10
10
years of professional experience
Work History
Waitress
Moxies Restaurant
06.2021 - Current
- Greeted guests after arrival to tables, taking food and beverage orders, crafting cocktails and delivering food to guests
- Provided excellent customer service to guests by satisfying all needs and addressing any service concerns in a timely manner and maintaining customer satisfaction
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
- Kept server areas clean and stocked to increase efficiency while working tables
Visual Field Test Technician
Byron Optometry
06.2023 - 09.2023
- Conducted vision tests on patients with vision impairments
- input data into computer system to generate test results
- communicated and demonstrated the visual test to patients before completing the test
- Provided recommendations for improvements in assembly or testing procedures
- Reduced test malfunctions by maintaining and calibrating test equipment regularly
- Attended training to gain knowledge of program needs for test failure diagnosis and repair
Customer Service Representative
LCBO
04.2021 - 09.2021
- Responded to customer requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Participated in training programs to enhance product knowledge and customer service skills
Packer and Delivery Associate
Food Fund
04.2020 - 08.2021
- Delivered produce packages to customer doorsteps and business offices
- Maintained a clean and organized work environment, promoting safety and productivity in the warehouse
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed
- Ensured timely completion of orders through effective time management and multitasking skills
- Improved team collaboration through effective communication and coordination with coworkers
Wine Merchant
Wine Rack
09.2020 - 05.2021
- Increased wine sales by developing and implementing effective marketing strategies
- Provided personalized recommendations to customers based on their taste preferences and budget constraints
- Trained staff on wine knowledge and tasting techniques, enhancing overall customer experience
- Created informative in-store displays highlighting featured wines, boosting sales of promoted products
- Managed inventory, ensuring optimal stock levels and minimal spoilage
Waitress and Hostess
Boston Pizza Restaurant
11.2015 - 08.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Answered customer questions about hours, seating, and menu information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Processed orders and sent to kitchen employees for preparation
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Waitress and Hostess
Meesai's Thai Kitchen
02.2015 - 01.2018
- Answered phone calls to take orders, give information and document reservations
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
Education
Bachelor of Arts - Psychology
Wilfrid Laurier University
Waterloo, ON04-2021
High School Diploma -
Saint Thomas Aquinas
London, ON06-2018
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Service prioritization
- Memory retention
- Active listening
- Time management
- Food handling safety
- Leadership
- Critical thinking
Languages
English
Native or Bilingual
Volunteering
Community Service Learning (Sept 2019-Dec 2019)
- Infant assistant- assistance in helping Syrian Refugees learn english and adjust to life in Canada
- Affiliated with developmental psychology course at Wilfrid Laurier University
Kids Help Phone (Aug 2023-Aug 2024)
- Crisis Responder
- Working on a text support chat engaging in conversations with individuals experiencing crisis
- Supporting texters and validating their feelings and struggles
Timeline
Visual Field Test Technician
Byron Optometry
06.2023 - 09.2023
Waitress
Moxies Restaurant
06.2021 - Current
Customer Service Representative
LCBO
04.2021 - 09.2021
Wine Merchant
Wine Rack
09.2020 - 05.2021
Packer and Delivery Associate
Food Fund
04.2020 - 08.2021
Waitress and Hostess
Boston Pizza Restaurant
11.2015 - 08.2019
Waitress and Hostess
Meesai's Thai Kitchen
02.2015 - 01.2018
Bachelor of Arts - Psychology
Wilfrid Laurier University
High School Diploma -
Saint Thomas Aquinas
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