Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA ESPINOZA

San Clemente

Summary

Reliable Customer Service Representative with background in managing customer complaints, process orders, and providing information about services. Strengths include strong communication skills, problem-solving abilities, and commitment to maintaining customer satisfaction. Previous responsibilities led to improved customer relationships through resolution of complex issues and delivery of timely solutions.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Mechanics Bank Auto Finance
11.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Learn CS process and new systems within the company
  • Assist and lead customers to correct department with info of collections, repossessions, titles and instances
  • Provide information regarding contract, interest, due dates and if affect credit

Customer Care Representative

MTM Transportation
04.2022 - 09.2023
  • Managed high call volume with exceptional professionalism and efficiency
  • Schedule transportation through Lyft/uber, city bus RTC system, hospital and private companies
  • Navigate multiples computer systems and applications to find information
  • Utilize CRM systems to accurately track customer interactions and update account information
  • View insurance policies and provide information if customer qualifies for an exception of transportation

Sales Associate/ Key Holder

Claire’s
09.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Pierce ears from ages 3 months and up

Waitress

Mariscos
01.2018 - 01.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Share different items on menu and ingredients. Provide assistance to chef when needed
  • Use cash register and portable machines for any debit or credit card transactions

Education

Odyssey Charter
Las Vegas, NV
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Realizable and puntual
  • Team player and leadership

Timeline

Customer Service Representative

Mechanics Bank Auto Finance
11.2023 - 12.2024

Customer Care Representative

MTM Transportation
04.2022 - 09.2023

Sales Associate/ Key Holder

Claire’s
09.2021 - 02.2022

Waitress

Mariscos
01.2018 - 01.2021

Odyssey Charter

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