Summary
Overview
Work History
Skills
Languages
Timeline
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Brianna Durocher

Prince George

Summary

Dedicated Customer Service, professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Head Merchandiser

Rainbow Greenhouse
04.2014 - 08.2024
  • Received both indoor and outdoor orders, then proceeded to price, and put them out in a timely an effective manner
  • Displayed the ability and knowledge to answer any questions customers may have had
  • Trained other employees, on policies and procedure
  • Implemented cross-merchandising techniques to maximize sales potential of complementary products.
  • Managed seasonal merchandise transitions efficiently, minimizing downtime and maximizing product exposure during peak periods.
  • Evaluated inventory levels and adjusted purchasing decisions, effectively reducing excess stock and increasing turnover rate.

Supervisor

Safeway Liquor
12.2016 - 01.2018
  • Opening/closing store
  • Cashier & customer service
  • Making orders, and and inventory
  • Training, schedule making

Cashier

Terrae Pines Golf Course
07.2016 - 11.2016
  • Pro-shop opening/closing, cash floats,drops & counts
  • Worked special private functions
  • Trained new employees

Supervisor

CDT International
05.2016 - 07.2016
  • Organized & maintained productive crews of 4-40 people
  • Ensured safe and productive procedures while on a variety of sites
  • Daily paperwork,documenting damage
  • Cleaning of businesses and homes affected by the wildfire

Operator

Canadian MDF
09.2014 - 07.2016
  • 'Set-up the line', which consisted of choosing the brushes, setting the brushes and properly adjusting each of the sanding brushes to match each profile perfectly, also adjusted and maintained the paint to cover each profile seamlessly
  • Ensured that the prime line ran smoothly by predicting any possible conflicts and correcting them as well as fixing any jam ups or other issues
  • Displayed quick problem solving abilities, plus the ability to understand and operate the prime line independently

Laborer

Metal Pan-L
01.2013 - 12.2014
  • Assisted in completely re-facing the Mayfield Inn
  • Worked with insulation as well as metal panels
  • Utilized lifts as well as scaffolding

1st Year Apprentice in Sheet Metal

Norcan Mechanical
01.2010 - 12.2013
  • Assembled different types of duct ranging from 4" round up to 10" round, as well as rectangle 10"x 12"and 12" x 12"
  • Fabricated customized duct work used to connect various types of duct such as heating, ventilating, and air conditioning systems
  • Installed wall thermostats as well as connected wiring to A/C units

Esthetician

Self Employed
01.2010 - 12.2013
  • Maintained scheduling book
  • Bank deposits and budgeting
  • Inventory control and ordering
  • Superior customer service

Supervisor

Tim Hortons
01.2002 - 12.2010
  • Delegated positions for employees to work during shift
  • Managed breaks for employees during my shift
  • Helped in drive-thru , in the back with the baking, as well as up front with taking orders, expediting, and cleaning

Skills

  • Staff Management
  • Workflow planning
  • Liquor Law Compliance
  • POS Systems
  • Stocking and Replenishing
  • Store opening/closing procedures
  • Cashier training
  • Team Leadership
  • Scheduling
  • Training and Development
  • Creative merchandising
  • Sales and marketing
  • Food and beverage pairings
  • Upselling techniques
  • Product Inventory Counts
  • Markdown Procedures
  • Vendor relations
  • Exceptional time management skills
  • Product inventory counts
  • Emergency First Aid/CPR
  • Assembly and production
  • Inventory Control
  • Physical labor
  • OSHA guidelines
  • Hand and power tools
  • Pricing and shelf labeling
  • Stock rotation
  • Friendly and outgoing
  • Reliable and punctual

Languages

English
Native or Bilingual

Timeline

Supervisor

Safeway Liquor
12.2016 - 01.2018

Cashier

Terrae Pines Golf Course
07.2016 - 11.2016

Supervisor

CDT International
05.2016 - 07.2016

Operator

Canadian MDF
09.2014 - 07.2016

Head Merchandiser

Rainbow Greenhouse
04.2014 - 08.2024

Laborer

Metal Pan-L
01.2013 - 12.2014

1st Year Apprentice in Sheet Metal

Norcan Mechanical
01.2010 - 12.2013

Esthetician

Self Employed
01.2010 - 12.2013

Supervisor

Tim Hortons
01.2002 - 12.2010

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Brianna Durocher