Brianna Diego
San Jose
Summary
Dedicated and personable professional with 4+ years of experience in customer service roles, known for delivering high-quality support and building strong client relationships. Skilled in conflict resolution, communication, and creating positive customer experiences. Currently reentering the workforce after taking time to focus on family, bringing fresh perspective, strong multitasking abilities, and a renewed passion for helping others. Eager to contribute to a dynamic team in a customer-facing or support-oriented role.
Overview
3
3
years of professional experience
Work History
Stay at Home Mom
Self-Employed
07.2024 - Current
- Provided comprehensive childcare, including feeding, bathing, and dressing.
- Organized and maintained a clean and functional home environment.
- Planned and implemented age-appropriate educational activities while ensuring child's safety and well-being.
Receptionist
Banfield Pet Hospital
01.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Front End Cashier Assistant
Costco
05.2022 - 01.2023
- Assisted customers with finding products, providing them with a positive shopping experience.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
- Contributed to team success by willingly covering shifts for colleagues when needed or requested.
Education
Associate of Science - Early Childhood Education
Mission College
Santa Clara, CA05-2027
High School Diploma -
Independence High School
San Jose, CA06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Bilingual (Spanish)
Timeline
Stay at Home Mom
Self-Employed
07.2024 - Current
Receptionist
Banfield Pet Hospital
01.2024 - 07.2024
Front End Cashier Assistant
Costco
05.2022 - 01.2023
Associate of Science - Early Childhood Education
Mission College
High School Diploma -
Independence High School
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