Brianna Desantis
Mississauga,ON
Summary
Versatile and dynamic, with a proven track record in hospitality and customer service roles, Excelled in team training, enhancing service standards, and fostering client relationships. Demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency.
Overview
6
6
years of professional experience
Work History
Bartender Shift Manager
Earls Kitchen + Bar
09.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Lash Technician
Self Employed
02.2019 - 01.2025
- Managed daily operations for a successful small business, ensuring quality services.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Encouraged repeat business based on quality of service and strength of client relationships.
Server Trainer
DASHA
09.2019 - 09.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server Trainer
Cactus Club Cafe
09.2018 - 07.2019
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Skills
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Entrepreneurial personality
- Sales expertise
- Hospitality service expertise
- Team training and development
Timeline
Bartender Shift Manager
Earls Kitchen + Bar
09.2021 - Current
Server Trainer
DASHA
09.2019 - 09.2020
Lash Technician
Self Employed
02.2019 - 01.2025
Server Trainer
Cactus Club Cafe
09.2018 - 07.2019
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