BRIANNA COOPER
Moreno Valley,CA
Summary
Duty-driven worker that exemplifies strong work ethic and the motivation to assure all components of the job are done to an outstanding standard in an efficient and safe manner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pest Control Technician/Service Manager
Terminix
03.2018 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Resolved escalated customer complaints quickly and professionally to build customer loyalty and encourage retention.
- Monitored and managed a team of technician's performance and skills and provided coaching to encourage further development.
- Hired, trained and managed technicians to meet state regulations, service customer needs and meet branch goals.
- Analyzed service reports to identify areas of improvement and coaching needs.
Operations/Sales Floor Manager
Pier 1 Imports
08.2014 - 03.2018
- Supervised incoming freight deliveries, ensuring timely unloading, unboxing and merchandising.
- Supervised store transitions, managing team of associates to complete store changes.
- Organized and maintained sales floor while on duty.
- Managed sales floor
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Warehouse - Packer
Amazon Fulfillment Center
12.2015 - 01.2016
- Received, packed and shipped goods and materials.
- Attached and scanned identifying tags to boxes.
- Scanned and packed 220 items per hour.
Sales Representative
Tanning Options
02.2014 - 11.2015
- Set up clients for tanning beds and sanitized equipment used.
- Advertised and sold latest tanning products and/or tanning packages.
- Operated cash register for sales and daily opening/closing duties.
Education
Emergency Medical Technician Certification: Medical -
Crafton Hills Community College
Yucaipa, CA2015
High School Diploma - General education
Redlands East Valley High School
Redlands, CA2014
Skills
- Ability to proficiently use Microsoft Office
- Advertisements
- Clients
- Customer service
- Sales
- Technician
- Management
- Time management
- Detail Orientation
- Empathy
Certification
Branch 2 & 3 Field Representative - FR54882
Qualified Applicator's License A, B, D, K - #161957
Timeline
Pest Control Technician/Service Manager
Terminix
03.2018 - Current
Warehouse - Packer
Amazon Fulfillment Center
12.2015 - 01.2016
Operations/Sales Floor Manager
Pier 1 Imports
08.2014 - 03.2018
Sales Representative
Tanning Options
02.2014 - 11.2015
Emergency Medical Technician Certification: Medical -
Crafton Hills Community College
High School Diploma - General education
Redlands East Valley High School
Branch 2 & 3 Field Representative - FR54882
Qualified Applicator's License A, B, D, K - #161957