Brianna Cook
Santa Rosa
Summary
I am a personable and highly organized individual with the natural ability to manage administrative tasks efficiently and with great attention to detail. I posses strong skills in office software and document management, coupled with solid understanding of scheduling and customer service. I am capable of ensuring smooth operations and contributing positively to all team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Firefighter
Cal Fire
Healdsburg, CA
03.2025 - Current
- Assisted in wildfire suppression efforts through direct firefighting techniques and equipment operation.
- Conducted safety inspections of firefighting gear to ensure operational readiness and compliance with safety standards.
- Chose daily safety topics to discuss and participated in safety meetings
- Participated in training sessions to enhance skills in emergency response and fire management protocols.
- Collaborated with team members during emergency situations to coordinate effective rescue operations.
- Maintained equipment and vehicles, ensuring all tools were functional for immediate deployment when needed.
- Engaged in community outreach programs to educate the public on fire prevention and safety measures.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Communications Operator
Cal Fire
St.Helena, CA
07.2024 - 03.2026
- My responsibilities at Cal Fire included answering 911 calls, Cal Fire Emergency calls and multiple Business phones lines. I also dispatched fire and medical resources for the calls within six counties. This entails multitasking multiple phone lines and radio traffic at once for over 50 resources
- Extensive training on the job including a month long training at a State Academy to operate the seven computer screens used simultaneously daily. I received training on software including, but not limited to: CAD, Excel, Microsoft Office, Outlook, Teams, as well as heavy equipment hiring software (HEMS).
- Part of my position at Cal Fire required daily administrative tasks including: Replying to the state agency emails, assigning fire reports, going over daily staffing for the unit and staffing equipment, going over policies and procedures to make any changes needed for training purposes, and much more.
- This job requires you to stay calm and in control during emergency situations while multitasking, gathering critical information, documenting and using all needed resources to achieve the best outcome for your patients. It taught me how to stay organized in a busy environment as well as how to communicate efficiently and professionally in high stress situations
- Fast typing at 55 words per minute
Pro Shop Attendant
Foxtail Golf Club
Rohnert Park, CA
04.2023 - 07.2024
- Daily communication with clients via phone and in person as well as daily scheduling
- Assisted customers with product selection and provided knowledgeable recommendations
- Managed inventory levels, ensuring timely restocking of merchandise
- Processed sales transactions accurately using point-of-sale systems
- Maintained cleanliness and organization within pro shop environment
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
Education
Associate of Science - Fire Science
Santa Rosa Junior College
Santa Rosa, CA12.2026
High School Diploma -
Piner High School
Santa Rosa, CA05.2020
Skills
- First aid and CPR certified
- Community relations
- Great customer service
- Computer skills
- Office administration
- Multi-line phone systems
- Documentation and recordkeeping
- Social Media
- Scheduling and calendar management
Certification
- CPR
- BLS
- First Aid
Timeline
Firefighter
Cal Fire
03.2025 - Current
Communications Operator
Cal Fire
07.2024 - 03.2026
Pro Shop Attendant
Foxtail Golf Club
04.2023 - 07.2024
Associate of Science - Fire Science
Santa Rosa Junior College
High School Diploma -
Piner High School