Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brianna Chartrand

McCreary,MB

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress

Smitty's Family Restaurant And Lounge
Dauphin, MB
04.2024 - Current
  • Answered questions about menu items, ingredients, and pricing.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Developed positive relationships with regular customers through friendly conversation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Crew Trainer

Macdonald's
Dauphin
10.2023 - 04.2024
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Assisted management in developing strategies to improve customer service standards.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Maintained up-to-date records of all employees' training progress and certification status.

Education

High School Diploma -

Dauphin Regional Comp Secondary
Dauphin, MB
06-2024

Skills

  • Guest Relations Management
  • Point of Sale (POS) system operations
  • Customer Service
  • Menu Recommendations
  • Complaint resolution
  • Upselling techniques
  • Safe alcohol service
  • Order Taking

Certification

  • smart choices responsible service certification

References

References available upon request.

Timeline

Waitress

Smitty's Family Restaurant And Lounge
04.2024 - Current

Crew Trainer

Macdonald's
10.2023 - 04.2024

High School Diploma -

Dauphin Regional Comp Secondary

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Brianna Chartrand